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Standard User Banger
(eat-sleep-adslguide) Wed 27-Jul-11 20:10:16
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Had Talk Talk on the phone.


[link to this post]
 
A relative took a call from Talk Talk this afternoon asking for the Cardholder. Just as well she wasn't as I understand they wanted to take our phone from BT and Broadband from Zen. Can anyone from Zen see if there is a cease on the line because I think some sharp practice is being involved here. They said they would ring back but asking for card details is a bit worrying. Hope they don't slam the line and bill us later.

Tim
ZeN & freenetname
recapped ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN
ISP Representative Pontefract
(isp) Thu 28-Jul-11 08:11:53
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Re: Had Talk Talk on the phone.


[re: Banger] [link to this post]
 
Hi,

PM me your username and I'll take a look at the account - I agree this is a bit worrying, I'll get this checked out.

--
Paul Simpson
Zen Technical Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Banger
(eat-sleep-adslguide) Thu 28-Jul-11 09:59:10
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Re: Had Talk Talk on the phone.


[re: Pontefract] [link to this post]
 
PM Sent cheers.

Tim
ZeN & freenetname
recapped ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN


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Administrator MrSaffron
(staff) Thu 28-Jul-11 13:06:56
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Re: Had Talk Talk on the phone.


[re: Banger] [link to this post]
 
Some prankster might have attempted to sign you up via their website, but failed to give CC details

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Banger
(eat-sleep-adslguide) Thu 28-Jul-11 16:04:06
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Re: Had Talk Talk on the phone.


[re: MrSaffron] [link to this post]
 
That maybe but we certainly get a lot of junk mail from Talk Talk one was even addressed to the dog!

Edit: All sorted I hope thanks to Paul. Cheers

Tim
ZeN & freenetname
recapped ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN

Edited by Banger (Thu 28-Jul-11 16:39:03)

Standard User techguy
(member) Fri 29-Jul-11 12:45:35
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Re: Had Talk Talk on the phone.


[re: Banger] [link to this post]
 
Well when you come bottom in an ofcom customer service survey http://www.computerweekly.com/Articles/2011/07/22/24...

They are bound to get a bit desparate.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
ISP Representative BCS
(isp) Sat 30-Jul-11 13:55:00
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Re: Had Talk Talk on the phone.


[re: Banger] [link to this post]
 
Hi Tim,

Glad to hear Paul has helped out.

Out of interest, did the rep on the phone indicate that they knew your broadband service was provided by Zen or not?

Many thanks,
Brian

Brian Storey -
ZeN Internet
Senior Provision Specialist

Contact Zen Customer Services:-

T: 0845 058 9000 / 777 option 5. 9am to 5pm weekdays
E: customerservices@zen.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Banger
(eat-sleep-adslguide) Sat 30-Jul-11 15:33:25
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Re: Had Talk Talk on the phone.


[re: BCS] [link to this post]
 
I don't think so Brian just that she wanted the cardholder to arrange services. That's as much as I can tell you.

Tim
ZeN & freenetname
recapped ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN
ISP Representative BCS
(isp) Wed 03-Aug-11 19:09:10
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Re: Had Talk Talk on the phone.


[re: Banger] [link to this post]
 
Thanks laugh

Brian Storey -
ZeN Internet
Senior Provision Specialist

Contact Zen Customer Services:-

T: 0845 058 9000 / 777 option 5. 9am to 5pm weekdays
E: customerservices@zen.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User blueacid
(committed) Sat 13-Aug-11 12:41:35
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Re: Had Talk Talk on the phone.


[re: Banger] [link to this post]
 
It's stories like this that make me wish all phones had a button that allowed you to reach over and choke the person calling you.

Did Talktalk provide any details of an account or application number? It could, for all we know, have been a prankster trying to get card details and just using a large well-heard of name to do it?

Cheers,
Blueacid
=================================
Was on Xilo C&W LLU on MRCEN, Now Be* on MRARD.
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