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Standard User Banger
(eat-sleep-adslguide) Wed 24-Aug-11 02:31:58
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Do Zen do refunds for days BT phone down?


[link to this post]
 
My BT phone has been dead for about 2 and a half weeks now. Do Zen refund on the days I was/am unable to connect to the RAS ?

Tim
ZeN & freenetname
recapped ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN
ISP Representative Gorskar
(isp) Wed 24-Aug-11 11:29:33
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Re: Do Zen do refunds for days BT phone down?


[re: Banger] [link to this post]
 
Not generally (we are still paying the port rental to BT).
However exceptions may be made in some cases - you are best speaking with Customer Services.

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cool_James Sweet___________________________________________ cool
cool ZeN Internet Systems Development_________________________ cool
cool ZeN are recruiting! Click here to view the opportunities available. cool
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Banger
(eat-sleep-adslguide) Wed 24-Aug-11 19:35:22
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Re: Do Zen do refunds for days BT phone down?


[re: Gorskar] [link to this post]
 
Cheers James.

Tim
ZeN & freenetname
recapped ST546v6 on 8 Meg Active
Check my bad boy speeds out on ZeN


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