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Standard User Trellis
(regular) Thu 10-Nov-11 20:15:18
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Enter New Credit Card Details - Where???


[link to this post]
 
Where in the Customer Portal do I need to go to enter new Credit Card details for billing?

The only thing I can find is a link to convert to Direct Debit, which I do not wish to do. I want to continue paying by Credit Card, but I'm blowed if I can find where you update C/C details.

Thanks in advance.

Trellis
ISP Representative Gorskar
(isp) Fri 11-Nov-11 12:04:25
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Re: Enter New Credit Card Details - Where???


[re: Trellis] [link to this post]
 
The easiest way to update your credit card details is to use the link sent to you on a renewal invoice. (although note that the payment for the next month will be taken immediately when you do this)

Otherwise you can ring our billing department.

We are aware that the billing section of the portal needs some improvement!

However it is possible to do it via the portal if you follow these steps:
1) Go to the "My billing" section, and select "Services Billed o me"
2) Put a tick next to all the services you wish to update the card details for
3) Click the Blue button above the list "Select Services"
4) Click the "Change Payment Method" button that has now appeared at the top
A wizard opens which allows you to change the payment method to a new card. The steps from now on should be reasonably obvious.

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cool_James Sweet___________________________________________ cool
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Edited by Gorskar (Fri 11-Nov-11 12:11:28)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Trellis
(regular) Tue 15-Nov-11 19:27:51
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Re: Enter New Credit Card Details - Where???


[re: Gorskar] [link to this post]
 
Thanks for the excellent clear instructions.

But you're right, it could do with being made a little bit more user-friendly.

Trellis


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