BT fixed the issue with the line Monday afternoon and my line stats all returned to normal etc but I have a stuck IP Profile now at 4500.
Being the patient person I am () I waited till yesterday before phoning Zen who said things should return to normal in a few hours (which in the past they have done). Profile still hasn't raised yet so phoned again but I've been told that I must wait 10 days (2nd December) before it can be raised as a fault as my line is in the 10 day training period now.
This adds insult to injury now because not only did I have a week without any phone at all I now have to put up with rubbish broadband speeds for a few more weeks after the fact.
I know I should be grateful but it's just silly when my line is pegged at maximum sync and can hold a connection for a whole month that this nonsense procedure slows it down. How on earth could BT use a system which can be so out of sync with the sync (no pun intended!)
I am curious what BTs excuse is on the matter? What if the IP profile was stuck at something very low or it was a business customer, surely they cannot consider that acceptable?
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