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Standard User NICK_ADSL_UK
(fountain of knowledge) Wed 29-Feb-12 00:19:44
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Fibre Broadband


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I have just been told by BT that despite most of Crawley now having fibre broadband our 200 newish housing estate will not be getting it as for the reason BT don't know or aren't saying
Zen don't know either and with a ongoing ADSL2 connection problem thing's my end are not so good

The whole estate being just 4 years old has always had a problem with one thing or another never a month goes by when everything is settled hence the need to move on to newer technology
There is no doubt our estate keeps the BT engineers working at full capacity it's just a pity that they don't fix things as i would like and being just 3 miles from the exchange i would have hoped for a better service but as i say that ain't going to happen

As for getting Fibre Broadband well it looks like that isn't going to happen either

Maybe their is someone who i could write to and find out ? I did ask BT but you guessed it they don't know well i think that's what the young lady said in the far east

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Standard User NICK_ADSL_UK
(fountain of knowledge) Wed 29-Feb-12 14:19:33
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Re: Fibre Broadband


[re: NICK_ADSL_UK] [link to this post]
 
Just a update in that it now seams that after 4 years of on going problems on our estate it appears we do have a faulty cable somewhere at the start of our estate effecting half the residents only so a new cable will have to be ordered and i dare say the main road dug up outside the estate and the new cable laid

Why this hasn't been picked up by senior BT engineers over the past 4 years remains a mystery
As for the senior zen technical staff they are now determined to get this sorted once and for all they probably would have got it sorted earlier but with me being their only customer on the estate who is not the sort of person to kick up a fuss until now that is this fault could have gone on for ever and a day

My thanks go to Wasim at zen for now taking control of this fault and trust we can now move forward on a more positive note and that the estate gets fixed once and for all

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Edited by NICK_ADSL_UK (Wed 29-Feb-12 15:11:15)

Administrator MrSaffron
(staff) Thu 01-Mar-12 11:36:27
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Re: Fibre Broadband


[re: NICK_ADSL_UK] [link to this post]
 
Depends on the type of fault, if telephone services remaining within spec for USO purposes then BT is doing all it needs to do.

As for FTTC, if those 200 are served by more than one cabinet, then number of lines per cab at such a low level would be problem. Or it is possible that the lines are direct to the exchange with no cabinet involved.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User NICK_ADSL_UK
(fountain of knowledge) Thu 01-Mar-12 23:07:13
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Re: Fibre Broadband


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Depends on the type of fault, if telephone services remaining within spec for USO purposes then BT is doing all it needs to do.

As for FTTC, if those 200 are served by more than one cabinet, then number of lines per cab at such a low level would be problem. Or it is possible that the lines are direct to the exchange with no cabinet involved.

It is only a adsl fault so I'm told not voice. Just a up and down poor speed averaging 2 to 4mbps across the estate but dipping every few minutes to 0.1 mbps for a couple of minutes or so and then very erratic thereafter

As for the Fibre Broadband we haven't even got the cabinet the nearest one being 500 meters from our estate which is all up and running very well so I'm told
Our estate runs in a straight 3 mile line to the exchange with the Fibre Broadband cabinets spaced our accordingly

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Standard User NICK_ADSL_UK
(fountain of knowledge) Tue 13-Mar-12 10:02:19
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Re: Fibre Broadband


[re: NICK_ADSL_UK] [link to this post]
 
Just another update in that a BT engineer will be calling out again today to try to fix the fault as the cost of the new pipe is to expensive and BT cant afford a new one
It doesn't look very hopeful at all a bit of a farce if ever their was one on a 4 year old estate

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Standard User NICK_ADSL_UK
(fountain of knowledge) Thu 15-Mar-12 11:48:58
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Re: Fibre Broadband


[re: NICK_ADSL_UK] [link to this post]
 
The open reach engineers have now stated that the lines are just noisy on the estate and that replacing the pipe will not cure the fault so that if we went down that route we would have to pay for it

The BT engineer was very helpful in explaining that ADSL was a poor conductor for broadband hence the ongoing problems on the estate over the past 4 years and said it will take time to find out where this noise was coming from and who was generating it as if they don't find it for whatever reason you will not get fibre and will be stuck forever with a faulty broadband system which will only be good for browsing the internet only

I have been given the phone number of Tony Estcourt, Head of BT wholesale as to find a way forward at the estates expense which may include putting fibre in hoping that's cures the fault as for anything else at this time i think we are all in the dark ?

A bit more help from the senior Zen management team wouldn't go a mis so do please make sure that they get to grips with this and not leave me to do their work

thanks

PS

The bottom line is from zen is and quoting BT is that providing you can browse the net ONLY then legally that is all that is required from BT and they are under no further obligation whatsoever in providing a better service under a ADSL OR ADSL 2 contract ?

I would also like to thank cisco in the USA for providing me with an additional new router at no charge so as to rule out any potential fault with the one they sold to me in January 2012

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Edited by NICK_ADSL_UK (Thu 15-Mar-12 14:33:21)

Administrator MrSaffron
(staff) Thu 15-Mar-12 17:04:07
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Re: Fibre Broadband


[re: NICK_ADSL_UK] [link to this post]
 
Pipe - what do you mean? New ducting? Or referring to copper wire?

Guide to cost of FTTC is around £30,000 to £40,000 per cabinet. Remember BT Wholesale don't put the cabinets, they are just another customer of Openreach who do the actual work and service provision in the local loop.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NICK_ADSL_UK
(fountain of knowledge) Thu 15-Mar-12 18:34:13
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Re: Fibre Broadband


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Pipe - what do you mean? New ducting? Or referring to copper wire?

Guide to cost of FTTC is around £30,000 to £40,000 per cabinet. Remember BT Wholesale don't put the cabinets, they are just another customer of Open reach who do the actual work and service provision in the local loop.


Hi Mr Saffron smile
I would think that the engineer was meaning a block of new cable wires but as i have said above the noise coming from the estate is to high and he felt that new wires would not be the answer and it would be better to go door to door to track down on where this noise was coming from

He did say that he may not be given the go a head to do this as that procedure is in uncharted territory and a householder can refuse permission to cooperate

I myself have been able to access many of the houses over the years just by being a friendly neighbour that and being helpful with computers has normally proven sufficient in getting a foot over the door and helping someone from a unnecessary expense and trip to PC world

The standard of what i have found at the computer level in the majority of the houses that i have been in is not what i would have expected from an estate of this type of customer but each to his own

Some have the router round the back of the TV with all of the wires mangled together in a spaghetti fashion along with sky boxes etc down to keyboards littered with crisps etc
Their computer environment is all a mish mash which is odd as the rest of the house is very clean and not much to find fault their

The outside also being top notch and welcoming just a pity about the inside computer environment

I myself wasn't even aware that noise could leak out from someone's else and destroy most of the estate so i have learned something

I have another BT engineer coming over to the estate tomorrow and will report back with his findings

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Edited by NICK_ADSL_UK (Thu 15-Mar-12 18:38:26)

Standard User partial
(newbie) Thu 15-Mar-12 20:27:14
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Re: Fibre Broadband


[re: NICK_ADSL_UK] [link to this post]
 
Sounds like guff to me.

Are you on Crawley or Pound Hill?

Virgin are active throughout the area.

Edited by partial (Thu 15-Mar-12 20:27:38)

Standard User NICK_ADSL_UK
(fountain of knowledge) Thu 15-Mar-12 22:14:29
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Re: Fibre Broadband


[re: partial] [link to this post]
 
In reply to a post by partial:
Sounds like guff to me.

Are you on Crawley or Pound Hill?

Virgin are active throughout the area.


We come under the crawley exchange and virgin are not active and have told us they never will be in our area bordering gatwick airport

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Edited by NICK_ADSL_UK (Thu 15-Mar-12 22:16:48)

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