I have looked into the fault for you and I can see where you have given us all information we requested.
I have a colleague of mine looking into the reasons for the late reply or lack of and this will of course be dealt with on an individual basis.
When it came to checking for dial tone, the reason we asked this was because the fault had changed from No Auth to No Synch. We wanted to establish where the issue was so we could fix it as quickly as possible by booking the correct engineer.
I can only apologise for the lack of updates and progression one reason of which was that we weren’t able to check whether the TPM had been completed – so this did add additional delays and we’ll look in to why this information wasn’t available to the TS staff that you spoke to in the evenings, which will allow us to stop this kind of thing happening again.
We will be in touch shortly off the forum to discuss the newxt course of action to get your broadband working as quickly as possible.
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I Sync', I Auth', therefore I am.