firstly to any Zen staff if i have shouted at you in the last few hours i apologise, why did i shout read on
Fri LLU in Rochdale had an issue most reconnected i didnt spoke to Zen guy i initially spoke to advised nothing more could be done until i tested with a alternate router! huh what? ok i went a bought a new router result still didnt work as i advised it wouldnt spoke to someone much more helpful case raised back online the next day..
Sun udate from Zen saying the fix was temp and i needed to have a lift and shift on Mon
Mon..got home no net no connection etc spoke to zen they advised would get BT to look into it sorry cant see notes as they are with cust service who are now closed..funny thought it was a support issue but hey ho
Tues email from Zen service back online all fixed....guess what no net spent 20 odd mins on the phone maybe more
promised engineer visit to the exchange to resolve weds
Weds got home no net rang Zen apologies blah blah promised engineer visit to exchange to sort 30 odd minutes on the phone router STILL shows no dsl signal from Monday
Thursday...guess what at this stage i lost faith and blew adviser apologised blah blah passed to engineering team the next day...again
Friday 9.30am rang to get an update at this stage bearing in mind i had been on the phone all week virtually to Zen i was advised nothing more could be done until i could test for a dial tone! wth are you serious!
this is the kind of service i expect off a rubbish isp to be honest not one that prides itself on its premium product and service, am sorry but Zen upper Management need to seriously look at the process they have in place, all through this the one shocking ommission is accountability, its always up top me the paying customer to prove there is an issue despite the fact that non of these issues occured until zen had a problem .
i have just had an update to say all should now be fixed , hopefuly it will be, what i want to know now is what assurances do i have as a customer that any of this is taken on board? am i getting what i pay for because to be damn honest it doesnt feel like it and i am very very dissapointed with this so far
fault ref 126336 if anyone is going to look