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Standard User herbgold
(member) Thu 17-May-12 10:31:57
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BT Infinity site says I can order now...


[link to this post]
 
My cabinet is operational, and the Infinity web site says I can get 72.5Mb down and 20.0Mb up - is there a time lag before Zen are informed? When will Zen contact me?
ISP Representative mickbzen
(isp) Thu 17-May-12 11:06:26
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Re: BT Infinity site says I can order now...


[re: herbgold] [link to this post]
 
Hi

If you can send me the phone number that your service is on and also a contact phone number ill ask a member of our sales team to give you a call.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User herbgold
(member) Thu 17-May-12 11:38:23
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Re: BT Infinity site says I can order now...


[re: mickbzen] [link to this post]
 
Thanks, Mick - in fact I've just been contacted by Kayleigh from your marketing staff.


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ISP Representative mickbzen
(isp) Thu 17-May-12 12:09:25
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Re: BT Infinity site says I can order now...


[re: herbgold] [link to this post]
 
Thats great, if there is anything else you require please let me know smile

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Ripley
(committed) Thu 17-May-12 20:06:15
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Re: BT Infinity site says I can order now...


[re: mickbzen] [link to this post]
 
I just placed an order on the customer portal and it went through fine. Selected a provisional install date and Zen contacted me with an alternative.

I had it installed yesterday - one thing is I ordered the 80 / 20 service but BT installed the 40 / 10 service.

I called Zen as the engineer left and they are having to regrade me to 80 / 20.

This regrade hasnt appeared on my cstomer portal so im a bit in the dark as to when it will finally happen.

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN

My Broadband Speed Test
ISP Representative mickbzen
(isp) Fri 18-May-12 12:27:48
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Re: BT Infinity site says I can order now...


[re: Ripley] [link to this post]
 
Hi Ripley

Can you send me your details and ill look into this for you.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Ripley
(committed) Fri 18-May-12 15:03:36
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Re: BT Infinity site says I can order now...


[re: mickbzen] [link to this post]
 
Hi Mick,

Thank you, I have sent you a private message with my details.

Paul

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN

My Broadband Speed Test
Standard User MartinBen
(regular) Mon 21-May-12 20:45:14
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Re: BT Infinity site says I can order now...


[re: Ripley] [link to this post]
 
Due to get mine upgraded tomorrow so really excited.

Currently only get 3mb/s on a good day so anywhere near 69mb/s predicted will be fantastic result.
Standard User Ripley
(committed) Mon 21-May-12 20:58:38
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Re: BT Infinity site says I can order now...


[re: MartinBen] [link to this post]
 
I would hazard a guess that if you are predicted 69 meg you will get the full 78 meg, we will see tomorrow!

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN

My Broadband Speed Test
Standard User herbgold
(member) Tue 22-May-12 12:12:48
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Re: BT Infinity site says I can order now...


[re: Ripley] [link to this post]
 
My Openreach chap is arriving on 6th June - hope to improve my present 3.4 to 72Mbps. I can remember 2.4Kbps dialup back in the early 90s - this will be 30,000 times faster. Blimey!

Edited by herbgold (Tue 22-May-12 12:13:51)

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