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Standard User herbgold
(member) Mon 28-May-12 20:20:29
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Puzzled by router for FTTC connection


[link to this post]
 
I was under the impression that a cable router was needed to connect to the BT-supplied modem for FTTC. But looking at the Technicolour TG582n router I've received from Zen for my upcoming connection, it looks just like an ordinary ADSL modem-cum-router, with a phone-type jack and four ethernet ports...Except that one of the ethernet ports has a little red sticker under it. Is this significant in some way?
Standard User omnius
(newbie) Mon 28-May-12 21:02:00
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Re: Puzzled by router for FTTC connection


[re: herbgold] [link to this post]
 
if its like the current sky router then one of them lan ports has been hacked to become a wan port (or something like that) anyways you prob use that red port to connect to the modem and use the other three for connection to your devices

---------------------------

I live for the one, I die for the one.
Yep i really am THAT thick
Standard User herbgold
(member) Tue 29-May-12 07:35:50
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Re: Puzzled by router for FTTC connection


[re: omnius] [link to this post]
 
Yes, I think you must be right, omni. Anyone from Zen care to give us an definitive comment?

Edited by herbgold (Tue 29-May-12 07:55:19)


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ISP Representative SkyFire
(isp) Tue 29-May-12 08:31:47
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Re: Puzzled by router for FTTC connection


[re: herbgold] [link to this post]
 
Hi,

The 582n will work with your FTTC connection if you connect to the Ethernet port described. It should automatically sense that you've connected that port to the BT modem. If you've bought it from us with auto-setup it will then configure itself with your username and password to establish a connection, otherwise follow the setup wizard.

kind regards,
Phil.

--
Phil Long
ZeN Performance and Process Improvement Manager

Please note, I will not respond to unsolicited private messages.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User herbgold
(member) Tue 29-May-12 13:36:30
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Re: Puzzled by router for FTTC connection


[re: SkyFire] [link to this post]
 
Hi Phil, thanks, yes, I did get it from you so should be able to just plug it in - or does the Openreach chap do that? - and away we go. Can hardly wait!
ISP Representative Azzaka
(isp) Tue 29-May-12 15:58:53
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Re: Puzzled by router for FTTC connection


[re: herbgold] [link to this post]
 
G'Day herbgold,

You will plug the TG582N into the OpenReach modem and then make a cup of Tea/Coffee. By the time your done, the service should be connected.

All the Best,

Leo Goile
---
ZeN Internet
Technical Support
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User herbgold
(member) Tue 29-May-12 18:04:51
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Re: Puzzled by router for FTTC connection


[re: Azzaka] [link to this post]
 
I think I've got that, Leo!
ISP Representative SkyFire
(isp) Wed 30-May-12 15:08:18
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Re: Puzzled by router for FTTC connection


[re: herbgold] [link to this post]
 
For anybody else who encounters this issue - today we've made a couple of Knowledge Base articles live for the Technicolor 582n and Fibre service - showing how to connect the equipment.

You can find a link to it - and guides to other Zen-supplied equipment, in our knowledge base here:

Fibre Broadband Setup Guides

regards,
Phil.

--
Phil Long
ZeN Performance and Process Improvement Manager

Please note, I will not respond to unsolicited private messages.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User herbgold
(member) Wed 30-May-12 19:56:19
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Re: Puzzled by router for FTTC connection


[re: SkyFire] [link to this post]
 
That's very helpful, Phil, thanks very much.
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