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Standard User zedbong
(regular) Sun 04-Nov-12 08:29:52
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Poor speeds and ~10% packet loss since last night


[link to this post]
 
On Zen 21CN ADSL2+ in Coventry (HIGHWAY exchange).

ADSL line that's been reliable as clockwork and consistently above 11Meg on speedtests for years is now reduced to 400k...

Modem reports no ATM CRC errors and sync rate etc look about same as usual (12dB profile and has been for years).

Anyone else?
Standard User zedbong
(regular) Sun 04-Nov-12 08:32:26
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Re: Poor speeds and ~10% packet loss since last night


[re: zedbong] [link to this post]
 
Er sorry I should say that packet loss is occurring at first hop which appears to be : 62.3.83.20
ISP Representative Azzaka
(isp) Tue 06-Nov-12 12:20:46
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Re: Poor speeds and ~10% packet loss since last night


[re: zedbong] [link to this post]
 
Apologies for the late reply. If its the first hop and not cascading I would not worry about it too much.

Did you call in to support at all?

Leo Goile
---
ZeN Internet
Technical Support
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User zedbong
(regular) Thu 08-Nov-12 08:40:38
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Re: Poor speeds and ~10% packet loss since last night


[re: Azzaka] [link to this post]
 
Yes, have now contacted support an a fault has been raised. Definitely not a Zen problem. Thanks for following up.
ISP Representative Azzaka
(isp) Thu 08-Nov-12 12:27:14
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Re: Poor speeds and ~10% packet loss since last night


[re: zedbong] [link to this post]
 
No problem. I am glad we can sort it for you.

Leo Goile
---
ZeN Internet
Technical Support
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User zedbong
(regular) Wed 14-Nov-12 10:46:53
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Re: Poor speeds and ~10% packet loss since last night


[re: Azzaka] [link to this post]
 
Turned out to be a problem on the BT network according to the information sent back from BT to Zen and subsequently put on the fault ticket, although BT did not say precisely where (DLSAM or further back).

Anyway, Zen technical support were brilliant - once it was escalated, Zen spoke to BT and the problem was resolved in a couple of hours.
ISP Representative Azzaka
(isp) Wed 14-Nov-12 12:36:44
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Re: Poor speeds and ~10% packet loss since last night


[re: zedbong] [link to this post]
 
Glad to hear it smile

Leo Goile
---
ZeN Internet
Technical Support
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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