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Standard User Adam3k
(knowledge is power) Fri 12-Apr-13 09:59:01
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OK, so not off to the best of starts…

[link to this post]
OK, so not off to the best of starts…

We were looking to expand our wholesale offering and decided to look at Zen. Migrated 1 of my business lines from Enta to Zen.

1) Website failed to accept the MAC as it was not in the correct format (CS confirm there is an issue with fibre MACs)

2) The system fails to advise of the migration date (CS confirmed there is a problem with fibre migrations and these emails) No internet on the line this morning..

3) Was on an 80/20 service, ordered Zen “Active” and have been regarded to 40/2, a manor fight with CS and support to get that even looked at without running speedtests.

If the Fibre migration is this prone to errors then it needs to be advised on the website.

I wonder if wholesale is this bad with Zen..

StructuredCommunications Bonded FTTC 74.5Mbps Download & 22.4Mbps Upload.
ISP Representative mickbzen
(isp) Mon 15-Apr-13 08:12:05
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Re: OK, so not off to the best of starts…

[re: Adam3k] [link to this post]
Hi Adam

Im sorry for the issues you have had.

Can you please PM me your account details and ill look into this for you.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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