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Standard User Tam
(eat-sleep-adslguide) Fri 26-Jul-13 15:49:31
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Disappointingly slow service


[link to this post]
 
Just been moving some dsl accounts around

o2 issue mac code 3 hours
plusnet issue mac code 20mins after a phone call
BT issue mac code 6 hours.
Zen issue mac code 2 whole days and still waiting....!

Pull your fingers out would ya!

Cancellation ID 103771

And for anyone wanting to whine about ofcom says upto 5 days ... yes.. aware of that - but if everyone else can do it quicker, why are zen dragging their feet.....

Tam

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ISP Representative mickbzen
(isp) Mon 29-Jul-13 11:26:01
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Re: Disappointingly slow service


[re: Tam] [link to this post]
 
Good Morning,

Im sorry to hear about the delays you have had in receiving your Mac code, I can confirm this has now been sent to you.

If you require any further assistance please don't hesitate to contact me.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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