Not to Openreach
On Tuesday 13th August Openreach sent a outside-contract engineer to add the so-called modem and this worked as you can see cos I am on the web. He did not check the phones with the result I have been only able to accept incomi9ng landline calls and cannot make outgoing.
BT first said I wasn't a telephone customer. I proved I was. They then said they were not responsible for mistakes made by THEIR outside engineer. I instated they were which then they accepted that. I got no further help
So I sent an e-mail to Mr Ian Livingstone, BT's Chief Executive which was seemingly read by him and he asked me to contactBT on 01522 546 365 giving the name of the person who had now had to take charge of this matter until it was reserved.
It is day eight. I still cannot make outside calls. They have admitted the fault and their liability. However they cannot even sending an Openreach engineer until BT have committed their full period which end tomorrow.
NOT EVEN THE BT CE's PERSONAL ASSISTANT CAN PROGRESS THIS BUREAUCRACY THAT HAS GONE MAD
Meanwhile, as I have told them, my wife and I are aged 84, have had strokes, I am registered deaf and cannot manage mobile phones and the two of us feel very volnerable without a functiopnal OUTGOING landline.
BT made us use a fibre modem and they have accepted the liability of commissioning it. But they won't act.....
Do other people have these difficulties when they upgrade to fast fibre
Edited by Littleseen (Mon 19-Aug-13 14:14:49)