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Standard User AndyPandy
(experienced) Wed 13-Nov-13 16:08:27
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Increased Bandwidth Allowances!


[link to this post]
 
Glad to hear Zen are listening, just a shame it's not unlimited!

Increased Allowances on Standard
Broadband - Coming December...
Weíve been listening to your feedback and are pleased to announce the following changes to usage allowances:
Lite: 50GB (from 20GB)
Active: 200GB (from 100GB)
Pro: 500GB (from 200GB)
Office: 1000GB (from 400GB)
Office Max: Unlimited (from 1000GB).

These increases will be implemented from 1st December when your monthly usage allowance is reset. You donít need to take any action to benefit.

ZeN Pro
Draytek Vigor 2710n
My Broadband Speed Test
Standard User UKconfederate
(newbie) Wed 13-Nov-13 17:15:58
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Re: Increased Bandwidth Allowances!


[re: AndyPandy] [link to this post]
 
Where did you find this information from? Iíve just logged into my Zen account area and cannot find any information regarding these proposed changes.
I sincerely hope they are correct though, the increased usage allowance will be greatly received.
Standard User rippedcotton
(experienced) Wed 13-Nov-13 17:25:25
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Re: Increased Bandwidth Allowances!


[re: UKconfederate] [link to this post]
 
I saw this in the Zen email newsletter that appeared about 10 minutes ago.

Increases kick in from 1st December.

--

Brian

Zen Active


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Standard User David_W
(fountain of knowledge) Wed 13-Nov-13 17:26:22
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Re: Increased Bandwidth Allowances!


[re: UKconfederate] [link to this post]
 
The information is in the latest customer newsletter e-mail, which I received earlier today.

Standard User UKconfederate
(newbie) Wed 13-Nov-13 18:20:05
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Re: Increased Bandwidth Allowances!


[re: rippedcotton] [link to this post]
 
Thanks guys,

I've just seen the news item on the front page of this website.
I'll probably get my email newsletter later on.
Standard User AndyPandy
(experienced) Wed 13-Nov-13 18:49:09
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Re: Increased Bandwidth Allowances!


[re: UKconfederate] [link to this post]
 
As the others mentioned, it's from the newsletter. I'm only confused about the Office Max product, going from 1TB to unlimited, as previous (as still advertised) it was "unlimited or 2000GB".

Cheers,
AP

ZeN Pro
Draytek Vigor 2710n
My Broadband Speed Test
ISP Representative mickbzen
(isp) Thu 14-Nov-13 09:16:19
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Re: Increased Bandwidth Allowances!


[re: AndyPandy] [link to this post]
 
Hi,

This is just a miss-print, i can confirm its being upped from 2000GB to Unlimited

Thanks
Mick

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User nrms
(member) Sun 01-Dec-13 09:20:36
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Where are the Increased Bandwidth Allowances?


[re: AndyPandy] [link to this post]
 
In reply to a post by AndyPandy:
Office: 1000GB (from 400GB)


According to my Portal my allowance has been reset this morning to 400GB as per last month, not 1000GB. Have the new limits not been implemented as advertised?

Also, strangely, despite not having used any bandwidth this month so far, first thing this morning my portal is reporting that I have somehow already used nearly 1GB. Something a bit screwy I think.....

Edited by nrms (Sun 01-Dec-13 09:23:03)

Standard User AndyPandy
(experienced) Sun 01-Dec-13 10:39:03
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Re: Where are the Increased Bandwidth Allowances?


[re: nrms] [link to this post]
 
Mine's showing as 1000Mb, and my usage is about right compared with NetMeter which I also have running. Maybe it takes a bit of time to update?

One weekend a while back my usage didn't shift at all, then on Monday it leaped forward!

ZeN Office
Draytek Vigor 2710n
Standard User GreigM
(newbie) Sun 01-Dec-13 11:14:27
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Re: Where are the Increased Bandwidth Allowances?


[re: nrms] [link to this post]
 
In reply to a post by nrms:
In reply to a post by AndyPandy:
Office: 1000GB (from 400GB)


According to my Portal my allowance has been reset this morning to 400GB as per last month, not 1000GB. Have the new limits not been implemented as advertised?

I logged on this morning as well expecting to see increased allowance, but still remains the same. I now have the sinking feeling that this doesn't apply to the "Fibre" services, so my Fibre Active product remains at 100Gb. Can anyone from Zen confirm this is the case?
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