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Standard User 6jb
(member) Thu 14-Nov-13 09:07:20
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Zen Home Talk - 0800 Calls?


[link to this post]
 
Can anyone on Zen Home Talk phone service advise if 0800 calls are free of charge?

Sorry to appear dim but I have scoured the Zen web site and am finding it hard to find.

Thanks.
ISP Representative mickbzen
(isp) Thu 14-Nov-13 09:08:41
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Re: Zen Home Talk - 0800 Calls?


[re: 6jb] [link to this post]
 
Good Morning,

I can confirm that 0800 calls are free of charge on a Zen phone line.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 6jb
(member) Thu 14-Nov-13 09:52:43
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Re: Zen Home Talk - 0800 Calls?


[re: mickbzen] [link to this post]
 
Good morning Mick,

Many thanks for your quick response. Appreciated.


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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 14-Nov-13 12:23:36
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Re: Zen Home Talk - 0800 Calls?


[re: 6jb] [link to this post]
 
Code of Practice for Zen Home Talk:
Number Translation Services (NTS) (Special Services)

NTS calls are calls to numbers defined as “Special Services” by Ofcom (http://www.ofcom.org.uk/telecoms/ioi /numbers/numbers_administered/) for example, numbers starting with 0845, 0844, 0870 as well as 0500 and 0800 Freecall numbers. We give details of prices for calls made to these numbers in our Price List and whether or not they are included in any of our discount packages.
But they don't!

Mr Zen, Time you obeyed your own Code of Practice? Your custs do not have these prices in writing.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
ISP Representative mickbzen
(isp) Thu 14-Nov-13 15:52:39
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Re: Zen Home Talk - 0800 Calls?


[re: XRaySpeX] [link to this post]
 
Hi,

I have raised this to our product manager and this is going to be rectified so that its displayed that free phone numbers 0800 & 0500 are free to call from a Zen phone line.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User professor973
(experienced) Thu 14-Nov-13 23:24:48
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Re: Zen Home Talk - 0800 Calls?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Code of Practice for Zen Home Talk:
Number Translation Services (NTS) (Special Services)

NTS calls are calls to numbers defined as �Special Services� by Ofcom (http://www.ofcom.org.uk/telecoms/ioi /numbers/numbers_administered/) for example, numbers starting with 0845, 0844, 0870 as well as 0500 and 0800 Freecall numbers. We give details of prices for calls made to these numbers in our Price List and whether or not they are included in any of our discount packages.
But they don't!

Mr Zen, Time you obeyed your own Code of Practice? Your custs do not have these prices in writing.

Then again ...
http://www.zen.co.uk/business/voice/voip/broadband-v...

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User PeterProxy
(newbie) Thu 14-Nov-13 23:34:43
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Re: Zen Home Talk - 0800 Calls? *DELETED*


[re: professor973] [link to this post]
 
Post deleted by PeterProxy
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 15-Nov-13 00:34:04
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Re: Zen Home Talk - 0800 Calls?


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Then again ...
http://www.zen.co.uk/business/voice/voip/broadband-v...
Then again NOT! ...
That's the VOIP price list. We were home talking Zen Home Talk. But even the Business Talk has no business talking about Freecall.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User professor973
(experienced) Fri 15-Nov-13 04:48:02
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Re: Zen Home Talk - 0800 Calls?


[re: XRaySpeX] [link to this post]
 
Might have known I would be wrong, but not stupid enough to think 0800 are chargeable.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User eckiedoo
(committed) Fri 15-Nov-13 07:08:09
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Re: Zen Home Talk - 0800 Calls?


[re: professor973] [link to this post]
 
I suggest that the Warning about NOT routing Emergency Calls across ZEN's VOIP Network should be given prominently at the TOP of that List, not lost at the bottom., where few will venture!

Edited by eckiedoo (Fri 15-Nov-13 07:09:04)

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