so apparently contention with the exchange is the issue, no mention of this before today. someone here might be able to shed some light on this but i always thought if contention was an issue slowdown would occur but not to the extent that my router test page shows the internet disconnecting, gateway disconnecting and no dns on both 220.127.116.11 and 18.104.22.168
i cant even stream internet radio on the lowest settings without buffering. 75mb/19mb connection when it's testing ok then dropping off to nothing. nothing nada not a single kb going either way. yet the bt openreach modem doesn't drop and the adsl light doesn't go out on the 582n that's still in warranty.
point blank refusing to swap out the router they supplied me back in April stating it's not their responsibility im quoting the last tech guy i spoke to 45mins ago.
so lets see what the fault manager has to say when he calls me back within the hour. only another 10 mins to wait till that callback is missed like numerous times before. don't tell me someone will call me back within the hour if you have no intention of doing so.
how the hell did you lot get a witch guide recommendation?
its been since around the 27th of december since this problem has been ongoing and it's either your router or BTs problem. you took another £35.40 out of my account on the 5th feb for a service that i cant use without problems.
iv'e had enough, either give me a service that works or release me from my contract- i'll find a supplier that's interested in getting me an internet service. you and i both know if this was a 1 month rolling contract i'd have had a mac code off you 3 weeks ago.
anyone got Richard Tangs email addy? i just found Gavin Pattersons.
edit : so another 20 mins without internet after i clicked "post" that's just decided to right itself and of course no callback from the fault manager at zen.
paul just called back to let me know fault manager is dealing with it. both fault and complaints dept will ring me back within the hour. lets hope the complaints dept don't shut at 5pm eh.
thank you Paul for getting back to me just now, router being sent out and bt will have an update on vp capacity issues at the Bangor (nw) exchange in morning.
Edited by bigbadpirate (Mon 10-Feb-14 17:16:24)