I've just moved over to Zen this morning and finding my speeds have dropped dramatically. I was with ADSL24 who got gobbled up by Coms recently. The speeds I got with ADSL24 were brilliant. BT says my line will give up to 8mb but I was getting upwards of 13368 Kbps download and 874 Kbps upload with a ping of around 50. Now I'm struggling to get 1947 Kbps download and 375 Kbps upload with a ping of around 48. I have been on the live chat for an hour and I've been told to wait 72 hours to see if things will settle and the speeds improve. I'm quite happy with that as long as my speed goes up to at least the 8mb that BT says my line will give. I'm pretty sure I won't be able to achieve in excess of the 13kbps I was getting though I'm not quite sure how I got those speeds.
Appreciate any advice and comments from the forum members.
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