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Standard User acpsd775
(experienced) Tue 18-Feb-14 00:40:00
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Zen line install charges


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This may be obvious to some but i cant seam to find it, Dose any one know the charges ZEN have for new line installs i current have 1 line with sky and then a second line that used to be with plusnet but has since been disconnected so at the min dormant this is the one i want zen on, When i go onto the zen home page to order fibre + phone it askes me to enter my current BT number which i obviously dont have because there is current no number on the line so want to know how much they charger for new activations

I tried to ring but offices are closed till the morning and thought i might get a reply here by then

Thanks

Ash

Sky Fibre Unlimited Pro - 61900/20000

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Standard User jphilip
(member) Tue 18-Feb-14 07:56:35
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Re: Zen line install charges


[re: acpsd775] [link to this post]
 
They charge about £11 for reactivating an inactive line - since you have two lines in the house best to ring sales so you can be sure they have identified the correct line.
Standard User acpsd775
(experienced) Tue 18-Feb-14 10:44:31
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Re: Zen line install charges


[re: jphilip] [link to this post]
 
In reply to a post by jphilip:
They charge about £11 for reactivating an inactive line - since you have two lines in the house best to ring sales so you can be sure they have identified the correct line.


thanks for the reply ill do that now

Ash

Sky Fibre Unlimited Pro - 61900/20000

<a href='http://www.topcashback.co.uk/ref/ash45?source=reflinks'><img width='88' height='31' src='https://www.topcashback.co.uk/images/suppliers/topcashback.gif' border='0' /></a>


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Standard User acpsd775
(experienced) Wed 19-Feb-14 18:26:27
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Re: Zen line install charges


[re: jphilip] [link to this post]
 
you were right its just over £11 with VAT, I should of asked this on the phone but do you know the difference between a business package and a home package other than the business unlimited fibre 2 is £25 + £17 phone (£42) and on home unlimited fibre 2 its £30 + £15.44 Phone (£45.44) so actually the business one works out cheaper and usually its the other way around the descriptions are exactly the same so dont make too much sense

Thanks Ash

Sky Fibre Unlimited Pro - 61900/20000

<a href='http://www.topcashback.co.uk/ref/ash45?source=reflinks'><img width='88' height='31' src='https://www.topcashback.co.uk/images/suppliers/topcashback.gif' border='0' /></a>
Standard User Scottish_Pete
(member) Wed 19-Feb-14 19:35:28
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Re: Zen line install charges


[re: acpsd775] [link to this post]
 
The Business packages will not include VAT, where as the prices on the Home packages will have the VAT included.

Scottish_Pete

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Standard User jphilip
(member) Wed 19-Feb-14 22:37:15
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Re: Zen line install charges


[re: acpsd775] [link to this post]
 
As already posted business packages are quoted excluding VAT but also the business phone package is more expensive (£17+vat against £15.44 inc VAT) but daytime call rates are cheaper.
Standard User acpsd775
(experienced) Thu 20-Feb-14 10:25:04
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Re: Zen line install charges


[re: jphilip] [link to this post]
 
ahh thanks both for the reply's i didn't think about the VAT

Ash

Sky Fibre Unlimited Pro - 61900/20000

<a href='http://www.topcashback.co.uk/ref/ash45?source=reflinks'><img width='88' height='31' src='https://www.topcashback.co.uk/images/suppliers/topcashback.gif' border='0' /></a>
Standard User Tacitus
(experienced) Thu 20-Feb-14 14:43:23
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Re: Zen line install charges


[re: acpsd775] [link to this post]
 
Interestingly whenever I go to Zen's website it defaults to one of the business pages where all prices are VAT-free. You have to specifically select "home/home office" to get the VAT-inclusive prices.

No idea why it should default to the business pages unless they are in the process of morphing into a business-oriented ISP and gradually withdrawing from the consumer market.
Standard User Geordish
(newbie) Thu 20-Feb-14 15:09:31
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Re: Zen line install charges


[re: Tacitus] [link to this post]
 
Zen have always been a business orientated ISP, and for at least the past 7 years the homepage has defaulted to the business pages.

I doubt there is any danger of withdrawing from the consumer market. Especially as most of the consumer products are just the business products with VAT added on.
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