User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User adslmax
(knowledge is power) Wed 26-Mar-14 21:55:36
Print Post

Zen Home Talk Plus Usage


[link to this post]
 
Can Zen please tell me how often does it updating on their zen customer portal of home talk plus usage after the last call?

Thanks

Edited by adslmax (Wed 26-Mar-14 21:56:26)

ISP Representative mickbzen
(isp) Thu 27-Mar-14 08:38:54
Print Post

Re: Zen Home Talk Plus Usage


[re: adslmax] [link to this post]
 
Hi,

Ill look into this for you now and come back to you.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User professor973
(experienced) Thu 27-Mar-14 10:41:11
Print Post

Re: Zen Home Talk Plus Usage


[re: adslmax] [link to this post]
 
My Zen calls are updated daily in the user portal. If like me you make five hour long calls in the evening, you need to be careful if you have few of the 5,000 minutes left, as balance not detailed till next day, though no 60 min call limit which is more important to most folk,

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png

Edited by professor973 (Thu 27-Mar-14 10:44:25)


Register (or login) on our website and you will not see this ad.

ISP Representative mickbzen
(isp) Thu 27-Mar-14 13:17:38
Print Post

Re: Zen Home Talk Plus Usage


[re: adslmax] [link to this post]
 
Hi,

Our systems teams have advised that It can take up to 48 hours depending on the supplier that was used to route the call.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User adslmax
(knowledge is power) Thu 27-Mar-14 13:44:11
Print Post

Re: Zen Home Talk Plus Usage


[re: mickbzen] [link to this post]
 
Many thanks.
Standard User Scottish_Pete
(member) Thu 27-Mar-14 18:36:50
Print Post

Re: Zen Home Talk Plus Usage


[re: mickbzen] [link to this post]
 
While we are on the subject of Home Talk+.

When is the 5000mins/month reset?

Not that I am anywhere near using them, but not been reset since I signed up.
Also in my Portal it tells me I have used over 500 free mins, but my summary says I have only used 69mins in this month so far and 119min last month .
Only had it 2months, so I am sure I have not used near 500mins altogether in that time.

Scottish_Pete

Zen Active connected to Local Exchange
TBB SPEEDTEST
Billion 7800n Router STATS
Standard User adslmax
(knowledge is power) Fri 28-Mar-14 02:14:07
Print Post

Re: Zen Home Talk Plus Usage


[re: Scottish_Pete] [link to this post]
 
5000minutes are suppose to reset each month, that's what zen told me last month before I join them.
ISP Representative mickbzen
(isp) Fri 28-Mar-14 08:18:33
Print Post

Re: Zen Home Talk Plus Usage


[re: Scottish_Pete] [link to this post]
 
HI,

If you PM your account details ill look into this for you.

Kind Regards

Mick Bolton

ZeN Internet Customer Services
ZeN are recruiting!
Click here to view the opportunities available.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Scottish_Pete
(member) Sat 29-Mar-14 01:48:07
Print Post

Re: Zen Home Talk Plus Usage


[re: mickbzen] [link to this post]
 
PM Sent.

Thanks

Scottish_Pete

Zen Active connected to Local Exchange
TBB SPEEDTEST
Billion 7800n Router STATS
Standard User adslmax
(knowledge is power) Mon 31-Mar-14 03:52:20
Print Post

Re: Zen Home Talk Plus Usage


[re: Scottish_Pete] [link to this post]
 
Is there something wrong with my account as my home talk plus usage never updated since last week. I had made about three or four calls last week.

See here: http://s5.postimg.org/5w23ppw6f/Zen_Usage_Call.jpg
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to