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ISP Representative Azzaka
(isp) Sun 27-Apr-14 14:39:38
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Connectivity issues - Nationwide - Service Restored


[link to this post]
 
Please be aware that the all services have been restored.

If you have any issues logging in, please reboot your modem/router and then try again.

If still an issue power off for 10-20mins and try again.

Service Alert Link:
http://status.zensupport.co.uk/active/5/3505

Leo Goile
---
ZeN Internet
Service Assurance Engineer
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online

Edited by Azzaka (Sun 27-Apr-14 18:16:38)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User craig1410
(member) Sun 27-Apr-14 18:47:55
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Re: Connectivity issues - Nationwide - Service Restored


[re: Azzaka] [link to this post]
 
Thanks Leo, I hope you have a peaceful evening after what was probably a stressful day! smile

This outage is very unusual for Zen (speaking as a long time customer) so it would be good to hear what happened, or at least what you can tell us about it. Hopefully it's not the sort of thing that is likely to re-occur in future. I appreciate you might not be able to divulge the details if it was a problem with your supplier's fibre but anything you can tell us would be interesting to hear.

Many thanks,
Craig.

ZeN Zen Unlimited Fibre 2 up to 76Mbps (Typ. 56Mbps dn / 20 Mbps up)
Apple Airport Express + Time Capsule
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Standard User Jax2
(learned) Sun 27-Apr-14 20:03:13
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Re: Connectivity issues - Nationwide - Service Restored


[re: craig1410] [link to this post]
 
According to Zen's website it looks like it was a break in the fibre at the Manchester POP.
So glad it is all back to normal.


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ISP Representative Azzaka
(isp) Sun 27-Apr-14 20:18:47
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Re: Connectivity issues - Nationwide - Service Restored


[re: craig1410] [link to this post]
 
There was a fibre break outside of the POP. We are still investigating why the circuits did not fail over as they should have done. That would have stopped a lot of todays issues.

Leo Goile
---
ZeN Internet
Service Assurance Engineer
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User TrishaH
(fountain of knowledge) Mon 28-Apr-14 03:17:17
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Re: Connectivity issues - Nationwide - Service Restored


[re: Azzaka] [link to this post]
 
My router was 'up' but the ADSL wasn't. It kept trying to connect though and all lights were green.
I re-booted the router at 2 and 3 hour intervals and then I kept checking the router stats and it was always showing a brief period of connectivity ranging between seconds and a few minutes: sometimes 'connected' others ''connect', then it showed as 'down' late afternoon. I clicked on connect and was very surprised that it immediately did! Brilliant.

After checking everything this morning, I did ring tech services and eventually got through - very patient and explained all that they knew at that time.
Was so glad to have it back! smile

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