I had bigger problems when I had an install at home three weeks ago. I'd already replaced the master socket (don't tell BT!) with a new NTE5A and installed a VDSL Mk2 interstitial filter and was running ADSL though it quite happily.
The engineer, from Kelly, realized he didn't have a huge amount to do as I'd already got sync at 79987/19999 and a working connection by the time he was outside as he did the cabinet side first.
He was curious to see what equipment I was running (Cisco 887VA-M-K9 wihout an Openreach modem into a 19" rack mount hardware firewall) so I showed him my comms cupboard. Well, he took one look at it and told me that although he had a degree in telecommunications engineering he hadn't a clue how to set up anything like I had and could I teach him?
He then made it very clear he wanted me as his girlfriend
. After about half an hour of chatting on matters scientific and religious, I think he finally had the good sense to give up on me as he was happy-clappy god squad and I'm really rather not
After sorting out an annoying PMTU black hole problem (which I don't get on other Zen connections which have Zen backhaul - mine has BT) I left things running. After a brief drop in sync speed because of all the ups and downs in the first day while I diagnosed the black hole problem it's back at 79987/19999 and has remained synced at that speed for two weeks;
DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 79987 0 19999
SRA Previous Speed: 0 72534 0 19999
Previous Speed: 0 72534 0 19999
Reed-Solomon EC: 0 0 0 7012
CRC Errors: 0 3413 0 193
Header Errors: 0 2335 0 0
Interleave (ms): 0.00 0.00 0.00 0.00
Actual INP: 0.00 0.00 0.00 0.00
Line User Service Time Time
vty 8 sarah VTY 00:11:02 00:00:00
Vi2 dsl2.wh-man PPPoE 2w0d 00:00:04
Apart from my latency, which is dreadful compared to the other Zen connections I run which have Zen backhaul, I'm very happy.
As for engineer time keeping, I asked for a PM slot, which was confirmed, and he rang me just before 11am to say he was already at the cabinet.
Edited by caffn8me (Tue 19-Aug-14 17:35:45)