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Standard User trolleybus
(committed) Tue 21-Oct-14 14:15:04
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Out of Contract Retention Deal


[link to this post]
 
Just like to say that noting that I have seen retention deals being offered by many ISPs which persuaded a customer to keep their existing service ,I similarly asked Zen what they could offer me.

I'm Currently paying £52.05 a month for Line Rental + 80/20 Unlimited Broadband + 5000 Anytime Minutes + Fixed IP, I could see an almost matching service from TalkTalk would be £48 month. Effectively I was asking Zen to match that price.

Their response was there was no offers available to retain my custom. It's seems to be a no brainer to jump ship. Sigh, I just didn't want the hassle of migration.
Standard User Al1264
(member) Tue 21-Oct-14 15:32:58
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Re: Out of Contract Retention Deal


[re: trolleybus] [link to this post]
 
If I'm not mistaken, Plusnet would be significantly less than the £48.00 you quote for TT (Business?).

PN 'Unlimited Fibre Extra' is £19.99/month
PN Line rental is £15.95/month
PN Anytime calls is £5.00/month
Total £40.94 though there's a one-off £5.00 charge for fixed IP
'New customer' offers are available to save even more on these prices.

Alternatively you could keep line rental with Zen (Standard Home Talk Plus with 5000 mins is £17.35/month) and take FTTC with Plusnet at £22.49 (there's an extra £2.50 for not also taking line rental).
Total £40.34 (+ one-off £5.00 for fixed IP). I find Zen's call charges (for the odd ones to mobiles etc.) are a lot cheaper because of per second charging and no call set-up fee.
Standard User baby_frogmella
(experienced) Tue 21-Oct-14 17:29:10
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Re: Out of Contract Retention Deal


[re: Al1264] [link to this post]
 
In reply to a post by Al1264:
If I'm not mistaken, Plusnet would be significantly less than the £48.00 you quote for TT (Business?).

PN 'Unlimited Fibre Extra' is £19.99/month
PN Line rental is £15.95/month
PN Anytime calls is £5.00/month
Total £40.94 though there's a one-off £5.00 charge for fixed IP
'New customer' offers are available to save even more on these prices.

Alternatively you could keep line rental with Zen (Standard Home Talk Plus with 5000 mins is £17.35/month) and take FTTC with Plusnet at £22.49 (there's an extra £2.50 for not also taking line rental).
Total £40.34 (+ one-off £5.00 for fixed IP). I find Zen's call charges (for the odd ones to mobiles etc.) are a lot cheaper because of per second charging and no call set-up fee.


You're comparing apples with lemons...why not compare Plusnet Business price with TalkTalk Business?

Plusnet Business:
Unlimited Business Fibre Broadband£33.00
Line rental£10.50
UK Anytime£4.00
20% vat: £9.50
Total: £57.00 per month

OP, retention deals with top end isp's (TTB, Zen, AAISP, IDNet, Goscomb) are as rare as hens teeth.

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TalkTalk Business Fibre 79987/19999 kbps
Powered by Asus RT-AC87R
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Standard User Al1264
(member) Tue 21-Oct-14 18:08:53
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Re: Out of Contract Retention Deal


[re: baby_frogmella] [link to this post]
 
OP didn't mention business, it's possible that the TT business product was considered because they don't offer static IP on residential AFAIK.
Standard User baby_frogmella
(experienced) Tue 21-Oct-14 18:14:23
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Re: Out of Contract Retention Deal


[re: Al1264] [link to this post]
 
In reply to a post by Al1264:
OP didn't mention business, it's possible that the TT business product was considered because they don't offer static IP on residential AFAIK.

I'm 100% certain the OP's referring to TalkTalk business as i'm paying £48pm for the package OP's talking about. Talktalk retail are helluva lot cheaper than 48 notes a month for a similar service!

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TalkTalk Business Fibre 79987/19999 kbps
Powered by Asus RT-AC87R
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°

Edited by baby_frogmella (Tue 21-Oct-14 18:15:28)

Standard User professor973
(experienced) Tue 21-Oct-14 18:29:34
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Re: Out of Contract Retention Deal


[re: trolleybus] [link to this post]
 
Talking of 'No Brainer's', I cant believe £4 could tempt you to change from one of the very best ISPs to just about the worst. You would need TT business to be even halfway near the service you have. They also have moved home users from Business to standard accounts without warning. Even ropey all in BB and phone with B.T is £50. You would be better off with the Zen 5,000 minute package and Plusnet Fibre.

Edited by professor973 (Tue 21-Oct-14 18:40:32)

Standard User baby_frogmella
(experienced) Tue 21-Oct-14 18:54:34
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Re: Out of Contract Retention Deal


[re: trolleybus] [link to this post]
 
OP I thought you were already with Talktalk Business?
http://forums.thinkbroadband.com/fibre/f/4364953-fib...

°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
TalkTalk Business Fibre 79987/19999 kbps
Powered by Asus RT-AC87R
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°

Edited by baby_frogmella (Tue 21-Oct-14 18:55:17)

Standard User baby_frogmella
(experienced) Tue 21-Oct-14 19:12:48
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Re: Out of Contract Retention Deal


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Talking of 'No Brainer's', I cant believe £4 could tempt you to change from one of the very best ISPs to just about the worst. You would need TT business to be even halfway near the service you have. They also have moved home users from Business to standard accounts without warning. Even ropey all in BB and phone with B.T is £50. You would be better off with the Zen 5,000 minute package and Plusnet Fibre.

In what way are Talktalk business bad? Having been with Zen in the past I can say ttb are just as good. Top class Warrington Based support who don't read off a script, unthrottled Broadband, free business call features ( unlike zen) unlimited mobile calls on Anytime calls landline package (unlike zen) and 7 day technical support (unlike zen). All for £48 a month smile
Ps
The customers which ttb shifted to their residential arm were mostly non business customers from ISPs they took over. They are a strictly business only ISP so had every right to kick off those who were in breach of their t&c's. Though I admit they were wrong not to give any advance notice.

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TalkTalk Business Fibre 79987/19999 kbps
Powered by Asus RT-AC87R
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
Standard User professor973
(experienced) Tue 21-Oct-14 20:08:50
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Re: Out of Contract Retention Deal


[re: baby_frogmella] [link to this post]
 
As I recall, I was not replying to you. Furthermore, the OP was querying price, with leaving Zen for £4 a "no brainer", a company happy to give me, or anybody business services (unlike Talktalk), no call connection charge (Unlike Talktalk), per second billing (unlike Talktalk) blah blah blah. This is why I specifically suggested the Zen Plusnet combination.

Edited by professor973 (Tue 21-Oct-14 20:14:48)

Standard User trolleybus
(committed) Tue 21-Oct-14 20:18:54
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Re: Out of Contract Retention Deal


[re: professor973] [link to this post]
 
Thank you for all your replies guys. I was indeed mentioning TalkTalk's Business package as it was the closest facility match to what I have now. Low headline broadband prices seen in the media have restrictions which when stripped out by paying more to match like with like [as far as is possible] then there is not much of a saving I would agree.

However my router is long in the tooth and needs upgrading, so the free one provided by changing ISPs is useful, even if it turns out to be not exactly feature rich. Worth about £40 I'll say. No free router from Zen at sign up time, so twelve months later do I feel I've had a anything superior from Zen to other ISPs? Jury's out on that one.

Today everyone shops around for a better deal and frequently large savings are made. Suppliers of services know it is better to offer a discount to retain a customer but apparently not Zen.

Well yes TalkTalk Business can have its daftest moments with support. A new FTTC installation is using their supplied modem. Unsure how to bind a MAC to an IP address a quick phone call to their help desk only resulted in being given the help desk number of the manufacturer who in turn couldn't help either with the query. Asked if there was an online manual to consult, was told that TalkTalk were required to produce one, which they hadn't! Effectively the only help on the supplied router was the quick setup guide to get on line! Whether a similar query to Zen would have faired any better is unknown,
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