I got an email on Friday (31/10) advising of the price increase.
is all I can say - here's the proof:
1. BT are increasing line rental by £1.00 at the beginning of December, an increase of just over 6%, at the same time Zen are increasing line rental by £1.00, an increase of nearly 9% - not far off 1-1/2 times the BT (%age) increase!
2. Zen kindly state that they will not increase the line rental until the end of my minimum term but the sneaky blighters only impose a term of one month thus allowing them to increase my line rental immediately from the beginning of December!
3. Then, to rub salt into the wounds, they say I am entitled to terminate my contract without penalty, I'd like to know how on earth that is possible since moving my line rental anywhere
else will cost me more - how is that 'without penalty'?
All I can say is if it weren't for the higher line rental, call connection fees, all call charges rounded up to full minutes etc. I'd be off in a flash.
Edited by Al1264 (Mon 03-Nov-14 15:04:18)