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Standard User jack8
(experienced) Sat 07-Feb-15 23:17:07
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Zen Fibre - self install


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I have been waiting for this for nearly a year and I have now ordered the self install zen fibre two , this is my report so far . I placed my order as an existing customer on Tuesday my self install technicolor router was delivered the next day. I have have received good email updates as I things have updated. I am due my change over on the 11th.I will report back when to see what happens .

1664 the best year
Standard User jack8
(experienced) Wed 11-Feb-15 20:21:30
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Re: Zen Fibre - self install


[re: jack8] [link to this post]
 
Well what can I say , got home tonight , connected my Router and was up and running in a matter of about 10 mins, Speeds are great. Very Happy with this.

1664 the best year
ISP Representative Azzaka
(isp) Wed 11-Feb-15 23:04:26
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Re: Zen Fibre - self install


[re: jack8] [link to this post]
 
Great news.

If you have any issues drop me a line or head over to support. Should be all good however.

Leo Goile
---
ZeN Internet
Service Assurance Engineer
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User adslmax
(knowledge is power) Mon 16-Feb-15 17:19:24
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Re: Zen Fibre - self install


[re: Azzaka] [link to this post]
 
What about master socket replaced? You still need Openreach engineer to get a new socket MK2 or MK3.
Standard User rippedcotton
(experienced) Mon 16-Feb-15 18:34:26
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Re: Zen Fibre - self install


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
What about master socket replaced? You still need Openreach engineer to get a new socket MK2 or MK3.


Unless you obtained one from Clarity before they seemed to fall off the edge of the planet...

--

Brian

Zen Pro (FTTC ordered)
Standard User epyon
(experienced) Sun 22-Feb-15 04:03:39
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Re: Zen Fibre - self install


[re: adslmax] [link to this post]
 
Yeah tell me about it

my parents ordered talktalk fibre and got a self install

there socket is pre 1990s

still works fine with a filter though.

SKY FTTC - 40/10
My Ping
Now on the BT/EE Mobile Trial!
Standard User iand
(fountain of knowledge) Mon 23-Feb-15 20:02:23
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Re: Zen Fibre - self install


[re: epyon] [link to this post]
 
you make pre 1990 sound old !!!

IanD
Standard User gorght
(newbie) Sat 28-Feb-15 14:45:46
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Re: Zen Fibre - self install


[re: jack8] [link to this post]
 
Hi @jack8 How did you order self install fibre from Zen please ? I can only see the engineer install option on their web site... smile
Standard User jack8
(experienced) Sat 28-Feb-15 18:53:49
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Re: Zen Fibre - self install


[re: gorght] [link to this post]
 
Hi I phoned them up as excising customer and they took my order. I did get an email saying there would be engineer visit , but as it was such a new service they said to ignore it. The router was sent out and I had about a week before the upgrade. I must say the process was so easy . I do think they are still in the process of changing there updates, but as I say when I got the email and I phoned them they were very helpful, even to the point on the day of the switch over I was at work all day . When I got in at about 6pm my old router was down . I connected my new router and it was not working . I then phoned the technical support line and a very helpful chap said that open reach had only just changed me over so it might take another 3 or 4 hours . In fact I tried it about an hour later and it was working. Give them a ring it is worth it .

1664 the best year
Standard User gorght
(newbie) Sun 01-Mar-15 09:57:05
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Re: Zen Fibre - self install


[re: jack8] [link to this post]
 
Thanks! smile I'll give them a call.
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