Hi I phoned them up as excising customer and they took my order. I did get an email saying there would be engineer visit , but as it was such a new service they said to ignore it. The router was sent out and I had about a week before the upgrade. I must say the process was so easy . I do think they are still in the process of changing there updates, but as I say when I got the email and I phoned them they were very helpful, even to the point on the day of the switch over I was at work all day . When I got in at about 6pm my old router was down . I connected my new router and it was not working . I then phoned the technical support line and a very helpful chap said that open reach had only just changed me over so it might take another 3 or 4 hours . In fact I tried it about an hour later and it was working. Give them a ring it is worth it .
1664 the best year