I placed an upgrade order on Saturday for Unlimited Fibre 2, I already had the Pro ADSL2+ and phone line rental plus 5000 minutes.
Now I expect to be billed for the fibre at 30 quid a month, but I see there is some extra £4.50 a month due to not having line rental. Except that I *have* got it already.
Can this be sorted out and rationalised or is it some sort of bundle vs new order vs legacy service thing.
I notice I wasn't offered a self-install, actually I'm happy with that as I want an ethernet connection to my Vigor 2830 with the Openreach-supplied modem and an engineer install.
Is there anything I can do about the charges? Naturally I would prefer to pay the minimum monthly amount that Zen will allow
Zen Pro (FTTC ordered)