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Standard User gregormac
(learned) Sat 04-Apr-15 18:53:15
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Has Zen stopped taking on 20cn customers?


[link to this post]
 
Look like Zen are no longer taking customers onto the 20cn platform. You get a "sorry service is no it available" message. Its annoying as I'm signing people onto Zen from a 20cn exchange getting FTTC in the next 2 months, in preparation.
Can anyone confirm/ deny?
Thanks

8Mb ADSL Max
waiting for 80/20
Standard User techguy
(experienced) Mon 06-Apr-15 18:04:42
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Re: Has Zen stopped taking on 20cn customers?


[re: gregormac] [link to this post]
 
If you run a check from another ISP, will it take the order?

Could simply be that the ports are full on the exchange.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Mon 06-Apr-15 18:05:32)

Standard User Oliver341
(eat-sleep-adslguide) Wed 08-Apr-15 18:29:32
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Re: Has Zen stopped taking on 20cn customers?


[re: gregormac] [link to this post]
 
In reply to a post by gregormac:
Look like Zen are no longer taking customers onto the 20cn platform.

Still available, going by a check I just did on an IPSC only number: http://s1.postimg.org/3sh0hg2j3/zen.png

Oliver.


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Standard User Pedrostech
(learned) Wed 08-Apr-15 23:48:05
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Re: Has Zen stopped taking on 20cn customers?


[re: techguy] [link to this post]
 
It's still coming up with service for my phone number which is 20CN
Standard User therioman
(knowledge is power) Wed 08-Apr-15 23:59:24
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Re: Has Zen stopped taking on 20cn customers?


[re: Pedrostech] [link to this post]
 
In reply to a post by Pedrostech:
It's still coming up with service for my phone number which is 20CN


They're jacking up the prices from 1st July. By about £5 a month - existing customers are receiving e-mails now.
Standard User mugwumpx
(committed) Sat 11-Apr-15 10:28:46
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Re: Has Zen stopped taking on 20cn customers?


[re: therioman] [link to this post]
 
8000 Active & Pro offerings are rising by 25% + for 20CN customers. Not a happy chappy.

Pro goes from £30 to £40 (plus VAT)

Mugwump

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Standard User therioman
(knowledge is power) Sat 11-Apr-15 11:42:45
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Re: Has Zen stopped taking on 20cn customers?


[re: mugwumpx] [link to this post]
 
In reply to a post by mugwumpx:
8000 Active & Pro offerings are rising by 25% + for 20CN customers. Not a happy chappy.

Pro goes from £30 to £40 (plus VAT)


Quite understand your irritation, although I also know Zen have the same issue as the rest of us, which boils down to the BTW costs for exchanges stuck in 20cn are horrible, and genuinely ridiculous. I don't think the costs are fair or reflect genuine cost to BTW, and there's absolutely no competition either. The end result is higher costs for an inferior service and most of the time shocking speeds too.
Standard User s_yates
(learned) Sat 11-Apr-15 11:59:40
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Re: Has Zen stopped taking on 20cn customers?


[re: therioman] [link to this post]
 
Being the recipient of one of those emails,I can quite understand Zen's point of view. I'm stuck on an Exchange only line in an area where most other lines go to a fibre enabled cabinet (cries). Having gone through several ISPs, Zen are the only ones that have managed to provide an adequate and stable service, to such an extent that I am even considering taking the hit and paying the extra £5 a month on top of what is already a quite expensive service.

Just wish BT would get their finger out and provide an adequate infrastructure.
Standard User SkyFire
(knowledge is power) Sat 11-Apr-15 18:21:21
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Re: Has Zen stopped taking on 20cn customers?


[re: s_yates] [link to this post]
 
Have TalkTalk LLU'd it (I know they've done a fair few which others wouldn't touch). Perhaps TT or a TT reseller (if you'd prefer to avoid TT Residential) might be worth a look if so?

ta,
P.

--
Phil Long
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