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Standard User ZenUserJP
(learned) Fri 03-Jul-15 14:09:00
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Well this sucks...


[link to this post]
 
Engineer came - Port at cab broke. Had to wait 20 mins to get a new one activated. He left hours ago but now I have an open order on my portal and no internet. rang Zen TS who were useless .. I should have known things would go sour the moment they locked me in from 30 days to 12 months.

sucky mobile broadband for now it is then. Thanks Zen. You take your £46,99 though - don't let me having no internet connection stop you!
Standard User mixt
(fountain of knowledge) Fri 03-Jul-15 14:45:28
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Re: Well this sucks...


[re: ZenUserJP] [link to this post]
 
This is unfortunate, but I'm sure it will get fixed. Yes, they take upfront payment in advance before even provisioning the service, but this is not unreasonable. What would be unreasonable is for them to now start billing you for a service you don't yet have.

I'm sure it will get resolved soon.

Zen Unlimited Fibre | IPv6 via HE | » Automated Hourly HTTPx5 TBB Speed Tests «
Previous ISPs » aaisp.net (40/10Mb FTTC) | Virgin Media (50Mb/Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blÝcked?
Standard User ZenUserJP
(learned) Fri 03-Jul-15 17:14:27
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Re: Well this sucks...


[re: mixt] [link to this post]
 
And it did - order just completed now and although my old ISP's router won't work (and I can't find a config file to flash it with) I am connected directly via pppoe and so why I am bothering with another router I don't know anyway

http://www.speedtest.net/my-result/4478623847

SO I was a little hasty for which I apologise

Is there any harm in just using PPPoe via my Mac to connect? I leave it on most of the time anyway but does connecting and disconnecting auth affect DLM on fibre?

Edited by ZenUserJP (Fri 03-Jul-15 17:17:22)


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Standard User mixt
(fountain of knowledge) Fri 03-Jul-15 17:23:08
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Re: Well this sucks...


[re: ZenUserJP] [link to this post]
 
As I understand it, it is only forced re-syncs that would possibly cause the DLM to become "upset". So leave the modem alone now (for a good 10 days, or what ever the time period officially is; there has been a previous lengthy "argument" about what the official figure is, but I'm not going down that rabbit hole now).

Basic rule is - don't muck around with the modem/unplug/re-plug stuff unless you have to, and definitely try avoid doing any of that during the initial 10 day training period.

Disconnecting/reconnecting at the PPPoE level is fine.

Zen Unlimited Fibre | IPv6 via HE | » Automated Hourly HTTPx5 TBB Speed Tests «
Previous ISPs » aaisp.net (40/10Mb FTTC) | Virgin Media (50Mb/Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being blÝcked?

Edited by mixt (Fri 03-Jul-15 17:26:57)

Standard User rippedcotton
(experienced) Fri 03-Jul-15 17:23:45
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Re: Well this sucks...


[re: ZenUserJP] [link to this post]
 
In reply to a post by ZenUserJP:
Is there any harm in just using PPPoe via my Mac to connect? I leave it on most of the time anyway but does connecting and disconnecting auth affect DLM on fibre?


If the physical layer remains connected (modem in sync) then it should have no effect.

--

Brian

Zen Fibre 2 - 80/20 sync
Standard User ZenUserJP
(learned) Fri 03-Jul-15 17:25:36
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Re: Well this sucks...


[re: rippedcotton] [link to this post]
 
okay thanks.

Yes it would only be the authentication and not the sync itself
Standard User ZenUserJP
(learned) Fri 03-Jul-15 17:26:15
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Re: Well this sucks...


[re: mixt] [link to this post]
 
Thanks that's what I would be doing. My mac is on all the time anyway so makes sense .
ISP Representative Azzaka
(isp) Fri 03-Jul-15 23:19:00
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Re: Well this sucks...


[re: ZenUserJP] [link to this post]
 
I'm glad it all got sorted for you.

If you have any further issues, drop me a line.

Leo Goile
---
ZeN Internet
Service Assurance Engineer
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ZenUserJP
(learned) Sat 04-Jul-15 10:07:33
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Re: Well this sucks...


[re: Azzaka] [link to this post]
 
My portal says

Your current maximum download speed is 23597Kbps.

Your current line technology is WBMC.

This right for 80/20?

The line seems fine i was just a bit miffed

Edit can i also call up and take the offer of the free router or does it have to be done at ordering? As I had ADSL I was not offered one anyway but the one i had does not work so i am wired directly into the bt modem right now

Edited by ZenUserJP (Sat 04-Jul-15 10:08:21)

ISP Representative Azzaka
(isp) Sat 04-Jul-15 22:52:02
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Re: Well this sucks...


[re: ZenUserJP] [link to this post]
 
Not sure about the modem offer, and as for the portal, it does not look to have changed over yet. Once the order has completed in our systems, the Portal is then updated.

If you email sales@zen.co.uk, you can ask about the modem. Tell them I sent you to them to ask.

Leo Goile
---
ZeN Internet
Service Assurance Engineer
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
Online.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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