Have posted this here now as it seems more appropriate apologies as a newbie did not see the Zen forum thread before.
I decided to switch my broadband and phone provider, Plusnet for Zen.
The new switching process seemed simple when I read it but already I have hit a snag. Zen has emailed me to say my broadband order has been cancelled by BT as they will only allow one order to progress at a time and as my phone line switch has started first that will have to complete before the switch of my Broadband can proceed.
Apparently nothing can be done about this so it will now take at least 21 days for my new broadband service to go live. This is more than a little annoying as it is my poor Broadband service from Plusnet that has prompted the move.
Have others come across this switching snag?
Also have just today had letter from Zen regarding the direct debit and they have made a horlicks of this as well.
Will wait until the beginning of next week to see if Zen get in touch to sort thing out as I emailed Zen Sales and their CEO but so far have not had any reply. After that will cancel to make sure i stay well within the 10 day cancellation period.
What a shame the reviews seemed so good maybe it is just my bad luck.