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Standard User deezel
(newbie) Sat 25-Jul-15 14:27:02
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No internet since Thursday


[link to this post]
 
Hi , our exchange was upgraded to ADSL2+ last Thursday, and since the change I can no longer connect to the net , the modem is synching at 16000 kbps down and 1200 kbps up .
I'm using a friends wireless to post this so does anyone know f the netgear 834 gt is ok for adsl2+ ? it's connecting and constantly disconnecting plus error seconds are going through the roof ! pulling my hair out here !

Thanks , regards John
Administrator MrSaffron
(staff) Sat 25-Jul-15 16:06:28
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Re: No internet since Thursday


[re: deezel] [link to this post]
 
It should be fine but it may be trying too hard and constantly dropping sync.

Make sure its running latest firmware for your version

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deezel
(newbie) Sat 25-Jul-15 18:43:40
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Re: No internet since Thursday


[re: MrSaffron] [link to this post]
 
Hi thanks for reply , it's not dropping sync it's been connected for over 15 hours all its doing is >>>>>
CHAP authentication success
05:04:55 - LCP down.
05:05:25 - Initialize LCP.
05:05:25 - LCP is allowed to come up.
05:05:55 - LCP down.
05:06:25 - Initialize LCP.
- LCP is allowed to come up.
- CHAP authentication success
05:06:56 - LCP down.
05:07:25 - Initialize LCP.
- LCP is allowed to come up.
- CHAP authentication success
05:07:55 - LCP down.
05:08:25 - Initialize LCP.

Modem
ADSL Firmware Version A2pB022c.d20e
Modem Status Connected
DownStream Connection Speed 18595 kbps
UpStream Connection Speed 1227 kbps
VPI 0
VCI 38
ADSL Port
MAC Address 00:0F:B5:7A:97:0F
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---
It's not picking up ip ad or gateway or dns ??? just ordered a Billion 7800 DXL i'll see what that does when i get it

Cheers regards John


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Standard User Pipexer
(eat-sleep-adslguide) Sat 25-Jul-15 22:35:04
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Re: No internet since Thursday


[re: deezel] [link to this post]
 
Curious why you haven't just phoned Zen support?

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Standard User john_nethead
(newbie) Sat 25-Jul-15 22:35:47
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Re: No internet since Thursday


[re: deezel] [link to this post]
 
I had exactly this (also on Thursday, as it happens), and one call to Zen Tech Support resulted in them rebuilding the connection and it was working again within a couple of minutes.
Standard User deezel
(newbie) Sun 26-Jul-15 07:23:20
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Re: No internet since Thursday


[re: Pipexer] [link to this post]
 
In reply to a post by Pipexer:
Curious why you haven't just phoned Zen support?


Tried phoning , after been on hold for over 1/2 hour i gave up , I not got time to be hanging about on phones !!
Standard User jaba
(regular) Sun 26-Jul-15 10:47:29
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Re: No internet since Thursday


[re: deezel] [link to this post]
 
You could try running the Setup Wizard while you are waiting. I am using a DG834GT without any problems on ADSL2+. Is yours set, in adsl advanced settings, to multimode ?? or ads2+ or G.DMT.
Standard User ZenInternetPR
(newbie) Mon 27-Jul-15 09:09:09
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Re: No internet since Thursday


[re: deezel] [link to this post]
 
Hi deezel,
Sorry to hear you were struggling. Have you managed to resolve the issues you were having? If not, send me your contatc details in a private message and I'll have someone call you to discuss.

Thanks.
Standard User Pipexer
(eat-sleep-adslguide) Mon 27-Jul-15 21:57:27
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Re: No internet since Thursday


[re: ZenInternetPR] [link to this post]
 
In reply to a post by ZenInternetPR:
Hi deezel,
Sorry to hear you were struggling. Have you managed to resolve the issues you were having? If not, send me your contatc details in a private message and I'll have someone call you to discuss.

Thanks.

While I am sure you are Zen staff, we have no way of proving this. You need to PM seb/john/MrSaffron and get your ISP credentials vertified.

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