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Standard User derekdel
(regular) Sat 03-Oct-15 09:19:38
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Zen IP location?


[link to this post]
 
Anyone else seeing this location when tracert or pinging Zen this morning?

Tracing route to zen.co.uk [54.76.156.29]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *****
2 24 ms 24 ms 25 ms losubs.subs.dsl2.wh-man.zen.net.uk [62.3.87.147]
3 28 ms 25 ms 24 ms ae1-114.cr1.wh-man.zen.net.uk [62.3.87.169]
4 32 ms 30 ms 32 ms ge-3-0-0-0.cr2.th-lon.zen.net.uk [62.3.80.45]
5 31 ms 31 ms 32 ms 195.66.225.175
6 36 ms 36 ms 36 ms 178.236.3.53
7 36 ms 36 ms 35 ms 176.32.106.29
8 37 ms 36 ms 36 ms 178.236.0.187
9 41 ms 42 ms 41 ms 178.236.0.206
10 41 ms 41 ms 43 ms 178.236.1.189
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

It's terminating in Ireland https://db-ip.com/all/54.76.156

http://imgur.com/JdT5JeL
http://imgur.com/aDnoNE5
http://imgur.com/PnUlBBV

I did phone them this morning but it does seem strange, I think he said this is where the nod was terminating.

ZeN Line 1 BQM
ZeN Line 2 BQM
BT Backhaul sucks
Standard User aquilla
(knowledge is power) Sat 03-Oct-15 09:46:56
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Re: Zen IP location?


[re: derekdel] [link to this post]
 
At a guess it looks like Zen have moved their website to the Amazon AWS infrastructure.

Text
1
23
45
67
89
C:\Users\Stuart>nslookup www.zen.co.uk
Server:  google-public-dns-a.google.comAddress:  2001:4860:4860::8888
 Non-authoritative answer:
Name:    www.aws2.zen.co.ukAddresses:  54.77.177.213
          54.154.104.202Aliases:  www.zen.co.uk


Amazon do have a facility in Ireland.

Text
1
23
45
67
89
1011
inetnum:        178.236.0.0 - 178.236.7.255
netname:        IE-AMAZONdescr:          Amazon Data Services Ireland
country:        IEadmin-c:        ADSI2-RIPE
tech-c:         ADSI2-RIPEstatus:         ASSIGNED PA
mnt-by:         MNT-ADSIcreated:        2010-11-15T21:39:27Z
last-modified:  2012-06-27T12:43:19Zsource:         RIPE # Filtered


Regards,

Stuart

Current ISP: Sky LLU
Previous ISP: Xilo (via Be LLU) , Zen (for 9 years).
Standard User AndyS
(fountain of knowledge) Sat 03-Oct-15 13:49:11
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Re: Zen IP location?


[re: aquilla] [link to this post]
 
In reply to a post by aquilla:
At a guess it looks like Zen have moved their website to the Amazon AWS infrastructure.

Oh dear, hardly a ringing endorsement for their hosting products! crazy

Andy

| ZeN Unlimited Broadband | Vigor2820Vn | 8 IP subnet |


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Standard User Geordish
(regular) Sat 03-Oct-15 13:53:56
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Re: Zen IP location?


[re: AndyS] [link to this post]
 
It's probably related to them reselling AWS services. https://www.zen.co.uk/enterprise/our-services/cloud-...
Standard User AndyS
(fountain of knowledge) Sat 03-Oct-15 14:45:20
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Re: Zen IP location?


[re: Geordish] [link to this post]
 
I can understand Zen reselling AWS in order to give their clients additional flexibility and redundancy but using it in preference to in-house facilities for their own websites sends the wrong message to potential customers. Why should I host with Zen if they are unwilling to do so themselves?

Andy

| ZeN Unlimited Broadband | Vigor2820Vn | 8 IP subnet |
Standard User Pipexer
(eat-sleep-adslguide) Sat 03-Oct-15 17:21:25
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Re: Zen IP location?


[re: AndyS] [link to this post]
 
In reply to a post by AndyS:
I can understand Zen reselling AWS in order to give their clients additional flexibility and redundancy but using it in preference to in-house facilities for their own websites sends the wrong message to potential customers. Why should I host with Zen if they are unwilling to do so themselves?

Agreed, when an ISP doesn't host their own website it is very, very dubious imho. The only thing they should perhaps be hosting on another host is their status page.

If any Zen staff are reading this I think you need to raise this with your senior management, like AndyS said it really does give a very bad impression.

AAISP Home::1
Standard User derekdel
(regular) Wed 14-Oct-15 18:48:11
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Re: Zen IP location?


[re: Pipexer] [link to this post]
 
So any of the zen gurus like to say how long the Irish route is going to stay for?

ZeN Line 1 BQM
ZeN Line 2 BQM
BT Backhaul sucks
Standard User David_W
(fountain of knowledge) Wed 14-Oct-15 20:12:46
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Re: Zen IP location?


[re: Pipexer] [link to this post]
 
In reply to a post by Pipexer:
Agreed, when an ISP doesn't host their own website it is very, very dubious imho. The only thing they should perhaps be hosting on another host is their status page.

There was a DDoS on at least part of the public web presence not so long ago - IIRC it knocked the customer portal randomly offline for much of a weekend. Whatever the arguments about what looks good or not, what matters most is that the operations staff took whatever measures they felt necessary to restore service.

As has been said, Zen resell AWS. Amazon will have far greater resources available at short notice than Zen can muster in house.

Standard User Samadeus
(learned) Thu 22-Oct-15 11:05:38
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Re: Zen IP location?


[re: Pipexer] [link to this post]
 
I can't believe you're actually serious, what does it matter where they host their website? AWS have resillience that smaller ISP's can't begin to hope to replicate, you can have resillience across multiple continents if you so wish. If an ISP chooses to host offnet in a resillient way using a product they sell what concern is it?

When I've got the music, I've got a place to go.

BT > Zen > Virgin Media > BT > Zen 80/20
Standard User AdrianPH
(learned) Thu 22-Oct-15 11:24:05
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Re: Zen IP location?


[re: Samadeus] [link to this post]
 
This would be the resilience that has seen the Zen websites off line for 5 hours today?
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