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Standard User lockyatlrg
(fountain of knowledge) Tue 13-Oct-15 22:18:16
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Whats going on here Zen?


[link to this post]
 
Connection has been terrible recently and before you jump on it's my line bandwagon, that has been perfect with no drops and error free with perfect max sync.

My Broadband Ping

Zen Fibre
ROUTER:-Asus Dark Knight
JDSU Stats
Attainable 105977D 38659U
Sync 79999D 20000U
Attenuation: 5.4 SNR: Down 13.1 Up 24.3
Line Length 80meters

Edited by lockyatlrg (Tue 13-Oct-15 22:20:12)

Standard User Geordish
(regular) Tue 13-Oct-15 23:42:31
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Re: Whats going on here Zen?


[re: lockyatlrg] [link to this post]
 
That doesn't mean it can't be your line... Lines develop faults... You should go through the usual things, then call Zen Support

Usual things include, but not necessarily limited to:
* Switch filter
* Check from master socket
* Check with different router
ISP Representative ZenInternetPR
(isp) Wed 14-Oct-15 08:29:34
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Re: Whats going on here Zen?


[re: lockyatlrg] [link to this post]
 
Hello,

That sounds frustrating. If you could please let me know your contact details and account details in a private message, I'll have a member of tech support get in touch.

Thank you,

Erin
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User lockyatlrg
(fountain of knowledge) Wed 14-Oct-15 08:45:33
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Re: Whats going on here Zen?


[re: Geordish] [link to this post]
 
My line is 80 meters long and brand new. If my line was that bad DLM would have chopped it down already.

Zen Fibre
ROUTER:-Asus Dark Knight
JDSU Stats
Attainable 105977D 38659U
Sync 79999D 20000U
Attenuation: 5.4 SNR: Down 13.1 Up 24.3
Line Length 80meters
Standard User mlmclaren
(fountain of knowledge) Wed 14-Oct-15 09:32:39
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Re: Whats going on here Zen?


[re: lockyatlrg] [link to this post]
 
still doesn't mean theres an intermittent fault somewhere!

EDIT: They said my line was brand new too, but turns out its only new for first 100metres then its been attached to some nasty old cable...

AKA.. how can you prove that "ALL" your line is new!

Edited by mlmclaren (Wed 14-Oct-15 09:34:18)

Standard User AdrianPH
(learned) Wed 14-Oct-15 09:43:09
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Re: Whats going on here Zen?


[re: lockyatlrg] [link to this post]
 
1) If that is the attitude you take with everyone why did you post here at all? Speak to Zen and they will want the basic checks done as have been suggested to you.

2) You might think everything your end is perfect and it "has" to be Zen but given your perfect
line I would be querying the stats you provide. My line is 140 meters and 20 years old, my pings on Zen FTTC are only 8ms ......

3) that TBB ping graph shows 2 line drops, they could be the result of power failures, modem and/or router faults or reboots or even BT/OR working at the cabinet.
Standard User mlmclaren
(fountain of knowledge) Wed 14-Oct-15 10:08:07
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Re: Whats going on here Zen?


[re: AdrianPH] [link to this post]
 
ooo good spot, yes the BQM does seem to suggest Interleaving of some sort being applied to the line and can also confirm my Zen line of around 400 metres long and syncing right at the bottom end of speed expectancy also gets a ping of 7-8ms to BBC and other major locations smile
Standard User Chrysalis
(legend) Wed 14-Oct-15 15:16:19
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Re: Whats going on here Zen?


[re: mlmclaren] [link to this post]
 
what happened to your sig?


can any of you guys supply a public live tbb? thanks.

Sky Fibre Pro BQM - IPv4
Standard User mlmclaren
(fountain of knowledge) Wed 14-Oct-15 15:26:39
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Re: Whats going on here Zen?


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
what happened to your sig?


can any of you guys supply a public live tbb? thanks.


Couldn't decide how it should look so binned it for now!

I can, here is one hosted in Maidenhead @ Rapidswitch and the ThinkBroadband Equivelent

I can also provide one hosted at A&A if required!

Please note that my connection is hosting a couple of servers and also streaming CCTV from two cameras consistently throughout the day so fair bit of "controlled" uploading going on!
Standard User lockyatlrg
(fountain of knowledge) Wed 14-Oct-15 17:00:28
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Re: Whats going on here Zen?


[re: mlmclaren] [link to this post]
 
The house is brand new, the estate is brand new, the BT cab is brand new and the E-side back to the exchange is brand new as they had to dig one up the roads to the exchange (not that it matters about the Eside). Interleave hasn't been applied and the jumps in ping are Zen as they are always messing with my routing. my lines goes from Derby to Manchester to London and that's the reason I get poor ping times. It used to be routed to London and I had 7ms but Zen won't budge on that.

The drop today is when I rebooted the modem today to move some lan cables.

For those that don't believe me...


============================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 0 day: 8 hours: 7 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 20.063 Mbps 79.998 Mbps
Actual Net Data Rate: 19.999 Mbps 79.999 Mbps
Trellis Coding: ON ON
SNR Margin: 15.4 dB 10.8 dB
Actual Delay: 0 ms 0 ms
Transmit Power: - 6.1 dBm 13.1 dBm
Receive Power: -17.2 dBm 3.7 dBm
Actual INP: 0.0 symbols 48.0 symbols
Total Attenuation: 10.9 dB 8.2 dB
Attainable Net Data Rate: 30.805 Mbps 102.039 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 2.4 9.4 12.9 N/A 5.4 11.4 18.7
Signal Attenuation(dB): 2.4 8.4 12.1 N/A 6.7 11.2 18.7
SNR Margin(dB): 15.4 15.4 15.4 N/A 10.8 10.8 10.8
Transmit Power(dBm):-20.8 -34.2 - 6.3 N/A 9.7 7.8 7.0
============================================================================

VDSL Counters

Downstream Upstream
Since Link time = 7 min 23 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 7 min 51 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 8 hours 7 min 51 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Total time = 8 hours 7 min 51 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0

Zen Fibre
ROUTER:-Asus Dark Knight
JDSU Stats
Attainable 105977D 38659U
Sync 79999D 20000U
Attenuation: 5.4 SNR: Down 13.1 Up 24.3
Line Length 80meters

Edited by lockyatlrg (Wed 14-Oct-15 17:11:32)

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