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Standard User TonyHoyle
(knowledge is power) Wed 11-Nov-15 16:26:04
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Zen install cost w/new line


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I've been trying to find out the cost of installing Zen on a new line. The Zen website is no help and apparently Zen can't answer this one..(!!)

Has anyone had an install recently and tell me the total cost? Trying to work out whether it's worth just calling BT and getting a line for £65 or whether Zen are cheaper.
Standard User Geordish
(regular) Wed 11-Nov-15 17:18:06
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Re: Zen install cost w/new line


[re: TonyHoyle] [link to this post]
 
There was a recent thread about this which Zen replied to.

http://forums.thinkbroadband.com/zen/t/4436188-re-ne...

A new telephone line is £118
ADSL activation is £48
FTTC activation is £30

You only need pay either the ADSL or FTTC activation charge, depending on which product you want. I believe these prices all include VAT.

I would be surprised if a new install from BT is only £65, their install charges used to be quite steep, hence the expensive charge passed on from Zen.

Edit: Just spotted the 'online special offer' from BT. Usual price is £130. I would check line rental over 12 months for each and see which one would be cheaper in the long run.

Edited by Geordish (Wed 11-Nov-15 17:23:27)

Standard User brman
(newbie) Wed 11-Nov-15 17:47:00
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Re: Zen install cost w/new line


[re: Geordish] [link to this post]
 
I'd try calling Zen, I'd be surprised if they would not match BTs special offer. Hint: They just did that for me smile

£59 line activation charge
£30 broadband activation charge (unlimited adsl, 1 month contract)
Both plus vat.


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Standard User TonyHoyle
(knowledge is power) Wed 11-Nov-15 19:23:56
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Re: Zen install cost w/new line


[re: brman] [link to this post]
 
Lucky.. I haven't even been able to pin them down on a cost yet.

They seem quite reticent to sell lines - I guess it's not a big thing for them.
Standard User brman
(newbie) Wed 11-Nov-15 19:29:05
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Re: Zen install cost w/new line


[re: TonyHoyle] [link to this post]
 
In reply to a post by TonyHoyle:
Lucky.. I haven't even been able to pin them down on a cost yet.

They seem quite reticent to sell lines - I guess it's not a big thing for them.


So are you trying to get just a phone line from them? No broadband?
In that case I can see why they are not really interested, they are after all a broadband provider
Standard User TonyHoyle
(knowledge is power) Wed 11-Nov-15 19:36:04
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Re: Zen install cost w/new line


[re: brman] [link to this post]
 
No phone + FTTC, but I've not got a straight answer yet, hence the thread (I was asked to send my details, sent them everything they asked for, salesman didn't even bother to read them and just replied with a generic answer).

I'll probably just go with a BT line.. I can have that ordered tonight and sort out the FTTC later.
Standard User brman
(newbie) Wed 11-Nov-15 19:44:20
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Re: Zen install cost w/new line


[re: TonyHoyle] [link to this post]
 
odd, but I get the impression you are doing this by email? I did it by phone and got a very helpful salesman.
Standard User tommy45
(knowledge is power) Wed 11-Nov-15 19:46:54
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Re: Zen install cost w/new line


[re: TonyHoyle] [link to this post]
 
In reply to a post by TonyHoyle:
No phone + FTTC, but I've not got a straight answer yet, hence the thread (I was asked to send my details, sent them everything they asked for, salesman didn't even bother to read them and just replied with a generic answer).

I'll probably just go with a BT line.. I can have that ordered tonight and sort out the FTTC later.
BT yuk, and the most expensive, try pulse 8 they do new lines for £90 and it's £13 per month line rental for voice only
Standard User clivers
(newbie) Wed 11-Nov-15 20:09:03
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Re: Zen install cost w/new line


[re: TonyHoyle] [link to this post]
 
Tony
don't forget Zen charge more for FTTC if you don't have the line rental with them!
Standard User mlmclaren
(fountain of knowledge) Wed 11-Nov-15 23:14:43
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Re: Zen install cost w/new line


[re: TonyHoyle] [link to this post]
 
Zen charges around £120 for new line installation and £30 for fibre activation... however these prices may have changed due to changes in Wholesale costs since I last enquired.

All providers pay the same amount to get lines connected but most "Big" providers such as BT/Sky will absorb that cost in exchange for you taking a contract (which with "some" providers can be longer than 12/18 months)

I would recommend giving Zen's sales a call or email and they will be able to help you out and maybe check if they can or cannot activate an already existent line.
Standard User Skilty
(member) Thu 12-Nov-15 09:01:39
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Re: Zen install cost w/new line


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
In reply to a post by TonyHoyle:
No phone + FTTC, but I've not got a straight answer yet, hence the thread (I was asked to send my details, sent them everything they asked for, salesman didn't even bother to read them and just replied with a generic answer).

I'll probably just go with a BT line.. I can have that ordered tonight and sort out the FTTC later.
BT yuk, and the most expensive, try pulse 8 they do new lines for £90 and it's £13 per month line rental for voice only


Pulse8 charge £90 for the phone line installation and then £125 for the fibre installation it will be a SIM2 so I get the line and FTTC on the same day. Unfortunately moving from Sky LLU seems to be a real PiTA.

Only reason I know is that they are doing this for me next week!

plusnet Unlimited Fibre (FTTC) > Sky Fibre Pro Unlimited. 17ms Ping, Sync ~ 64.05/18.83Mbps - BQM
Standard User tommy45
(knowledge is power) Thu 12-Nov-15 14:23:04
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Re: Zen install cost w/new line


[re: Skilty] [link to this post]
 
I was suggesting pulse 8 for Line +line rental only As they do standalone voice services as they resell wlr3 as well
The FTTC Install charge on a new line is On-Site Fibre New Install (No Existing Broadband) £125 (£104.17 +V.A.T.) which is a engineer install so faceplate BT modem(data extension kit) if requested included in this fee

But unlike the others there is no 12+ min term to worry about , a 1 mth contract , so they are going to charge a bit more where they can

Also Zen will charge an addition install charge for FTTC if an engineer install it will be around the £90 mark i would think, although they did sometime ago reduce this to £40 (which may be wires only install) no engineer visit , which could lead to problems later ,with performance of the connection, if there is an underlying issue with the line it's self

Edited by tommy45 (Thu 12-Nov-15 14:49:48)

Standard User mlmclaren
(fountain of knowledge) Sat 14-Nov-15 01:19:23
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Re: Zen install cost w/new line


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
I was suggesting pulse 8 for Line +line rental only As they do standalone voice services as they resell wlr3 as well
The FTTC Install charge on a new line is On-Site Fibre New Install (No Existing Broadband) £125 (£104.17 +V.A.T.) which is a engineer install so faceplate BT modem(data extension kit) if requested included in this fee


Unfortunately in the 3 occasions that I've requested quotes from Pulse8 for this they have insisted the £90 ne line charge is also applicable!

So £125 + £90 frown
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