Phoned Zen on the Saturday 14th. Zen were, as usual, superb.
Sent me out email and text updates to my mobile. BTO were there by Wed. 18th
Engineer was a great guy. Very helpful (Thanks Paul!!). Sorted out the socket, then he was up the pole for about 2 hours. Bit of a mess. My line had fused on to No. 6's pair. There were about 4 BTO vans and 5 engineers working in my street alone. Down manholes, up poles, a veritable sea of hi-viz jackets.
Paul got my phone and broadband working, and also sorted out a problem with noise and crosstalk on the voice line that I had been having since last year.
My modem was however, fried. I phoned up Zen just after the engineer left and
they sent out a new one free of charge, which arrived on Fri. 20th. They even
phoned me up just to check everything was back up and working.
Stressful having no Net for a week, but Zen and BTO couldn't have done a more
excellent job fixing everything. Cheers!