Your website for Home Line Rental package claims no minimum call charge then has a call connection charge of 16p per call. Surely that is a minimum call charge. Along with the 11ppm landline charge it makes it look as if you don't really want any new customers.
Yeah, I noticed that, got a bit worried, and phoned them up about it. After a few minutes of checking by the guy on the phone (helpful chap), he confirmed that there isn't a call connection charge for normal and mobile numbers coming in April. It only applies to the special numbers mentioned just above it, but it's confusing and really need to be changed, as well as the impression it gives that calls to 01,02 and 03 numbers will be charged 11ppm..
As for the email that was sent, as mentioned, it did come across as typical company Newspeak and an attempt to justify a 300% price hike (too difficult to understand, my Arsenal...).
Really annoyed by this move and the email's tone, and if I used the phone more to make calls, I'd probably leave (I will if they ever introduce connection charges for normal calls, which I detest). I'll probably now be using my mobile more, as it'll be cheaper. Pity I need a phone line for my connection, though...