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Standard User NICK_ADSL_UK
(fountain of knowledge) Sun 08-May-16 19:14:06
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Fibre Broadband website error


[link to this post]
 
This is for the Zen staff to chase up as their website and that of BT is showing the following error

Fibre Broadband
Your line will typically support up to 13.5Mbps download (Min. 7.1Mbps and Max. 20Mbps), 0.9Mbps upload

It should read up to 74, as that is what some of the residents are getting on their unlimited package from BT etc
i myself was told i could only get 15 by zen so only took out in there package 1 instead of 2

Since the estate going live last Friday i have been getting 37 mbps so to whom it may concern it would be appreciated if the website could be amended at some point so as to not give false information which in turn will lead like mine the wrong package being sold

I should also add that SAM does not know either as their website says this

BT FTTC broadband availability
You are connected to the Crawley telephone exchange.

FTTC is available in your area

Downstream Min: 13.5 Mbps
Downstream Max: 20 Mbps
Upstream Min: 0.9 Mbps
Upstream Max: 2.1 Mbps

PS i have been around the 200-property estate to tell them of this error and trust that their orders if required will be executed in an efficient manor

thank you

Wilders Security Admin
Microsoft MVP - Consumer Security


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Edited by NICK_ADSL_UK (Sun 08-May-16 19:25:51)

Standard User mugwumpx
(committed) Sun 08-May-16 20:46:18
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Re: Fibre Broadband website error


[re: NICK_ADSL_UK] [link to this post]
 
Surely you should be aiming this at BT as that is where the information originates from?

Mugwump

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Standard User NICK_ADSL_UK
(fountain of knowledge) Sat 28-May-16 11:50:07
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Re: Fibre Broadband website error


[re: mugwumpx] [link to this post]
 
In reply to a post by mugwumpx:
Surely you should be aiming this at BT as that is where the information originates from?

i have told BT but they have no idea on even what i was talking about. i ended up saying to the chief's secretory (say goodnight to the folks Gracie)
as i think that was the best she could understand

Wilders Security Admin
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Standard User BatBoy
(sensei) Fri 03-Jun-16 15:42:47
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Re: Fibre Broadband website error


[re: NICK_ADSL_UK] [link to this post]
 
What estimates does the BT dslchecker give for your line - www.dslchecker.bt.com ?

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User NICK_ADSL_UK
(fountain of knowledge) Fri 03-Jun-16 16:32:26
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Re: Fibre Broadband website error


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
What estimates does the BT dslchecker give for your line - www.dslchecker.bt.com ?

20 high and 13 low
it's been very good since the upgrade if fact as good as you will get from a BT line

http://www.thinkbroadband.com/speedtest/results.html...

Wilders Security Admin
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Edited by NICK_ADSL_UK (Fri 03-Jun-16 16:34:18)

Standard User BatBoy
(sensei) Fri 03-Jun-16 19:41:59
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Re: Fibre Broadband website error


[re: NICK_ADSL_UK] [link to this post]
 
Well that explains where Zen are getting their estimate from. I think it will correct itself soon.

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)
Standard User NICK_ADSL_UK
(fountain of knowledge) Fri 03-Jun-16 20:07:29
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Re: Fibre Broadband website error


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Well that explains where Zen are getting their estimate from. I think it will correct itself soon.

hopefully smile

Wilders Security Admin
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Standard User NICK_ADSL_UK
(fountain of knowledge) Tue 02-Aug-16 01:10:49
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Re: Fibre Broadband website error


[re: NICK_ADSL_UK] [link to this post]
 
In reply to a post by NICK_ADSL_UK:
In reply to a post by BatBoy:
Well that explains where Zen are getting their estimate from. I think it will correct itself soon.

hopefully smile

The website has now been corrected and am pleased to say that the full speed is now available for everyone on our estate when placing an order

Wilders Security Admin
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Standard User Fastman2
(committed) Tue 02-Aug-16 10:03:49
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Re: Fibre Broadband website error


[re: NICK_ADSL_UK] [link to this post]
 
which cab are we taking about here ?
Standard User NICK_ADSL_UK
(fountain of knowledge) Tue 02-Aug-16 12:07:48
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Re: Fibre Broadband website error


[re: Fastman2] [link to this post]
 
In reply to a post by Fastman2:
which cab are we taking about here ?

cab number 150

Downstream Min: 65.5 Mbps
Downstream Max: 80 Mbps
Upstream Min: 20 Mbps
Upstream Max: 20 Mbps

Wilders Security Admin
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