I am out of the U.K and have migrated my parents BB connection over to Zen once I figured out his old ISP was getting out of the consumer business
They are up and running and I have managed to get the router stats from my sister who was there for a day. It appears he is getting only about 1.5M according to Speedtest. This is still a big improvement on the 800k he got before but a lot less than expected.
The router stats show;
Up Speed 736,000
Down speed 2,432,000
SNR Margin 6.0
Loop attenuation 24.5
It's possible that the cabling inside the house is flaky, or that the router is still training but I would appreciate any views on what he could get. Zen said up to 14M but to expect over 10 and next door gets 7 on an old package from about five years ago.
Even getting 3 or 4 would be a godsend as Skype is pretty rubbish as it is and we are over 3,000 miles away so Skype is important to us.