I moved away from Zen ADSL about 7 years ago, tempted by a cheaper offer by O2. I then went to Plusnet when O2 became Sky and got frustrated with their slow Customer Service. I decided it was time to move to FTTC in an attempt to improve the 10/0.9 speeds I was getting with +net (although the upload speeds seemed pretty flakey and would frequently drop to 0.4).
The migration went smoothly on 31 Aug and I was getting approx 20/4 straight away which I was happy with. Then yesterday phone went dead and router lost sync. I called Zen cust support at about 1945 last night and they booked an Openreach engineer site visit, which was arranged for next Tuesday. I then get a call from engineer at 1300 today and he turns up 1/2 hour later, identifies fault in cabinet, fixes it by 2pm and we now have 29/5 speeds.
Thank you legendary Zen Customer Support. Very glad to be back with you