Finally they tell me if I'm unable to still stabilise the connection that an engineer should be sent out to investigate but charges may apply. I honestly don't know what to do at this point, maybe there is a fault on my line? I asked for some input on the Hlog and QLN I recently posted on another forum and here but I was told the Hlog seemed fine and the QLN graph indicates crosstalk. However, I realise these graphs might not always highlight a potential fault. I do know that I'm suffering a large amount of error seconds (almost one error second for every second of uptime last time I tried) if the HG612 is running with default settings (e.g. not capped), so maybe I should get this looked into and hope the engineer doesn't charge me for potentially 'no fault found' if an engineer is eventually sent out?
Any input welcome before I decide how to proceed. Thanks.
EDIT: Proceeded with this, nevermind.
Edited by Ixel (Sat 02-Sep-17 10:27:15)