In my latest phone bill I was surprised to see I've been charged for calling an 0345 number. I thought these numbers were free in my call package?
I've been on Zen's Home Talk Plus for a number of years.
Looking on Zen's website I can't see this package available only a more expensive 'Line Rental Plus', but I can see tariff info that shows 03 numbers are free.
I thought I would start by asking here rather than asking Zen directly to see if anyone else has noticed this.
Just call them up to arrange how it will be refunded. I left my direct debit in place and they refunded me through that, though the refund has shown up as a FPI (Faster Payments Incoming) so I don't think they even used the DD.
This is one of the things I like(d) about A&A - they bill you after the entire period of service for which the bill is for, which means, under normal circumstances, credit notes and refunds don't need to be issued.