User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread
Standard User b4dger
(knowledge is power) Tue 06-Dec-16 10:08:56
Print Post

Zen Phone - Home Talk Plus. Charged for 0345 call


[link to this post]
 
In my latest phone bill I was surprised to see I've been charged for calling an 0345 number. I thought these numbers were free in my call package?

I've been on Zen's Home Talk Plus for a number of years.
Looking on Zen's website I can't see this package available only a more expensive 'Line Rental Plus', but I can see tariff info that shows 03 numbers are free.

I thought I would start by asking here rather than asking Zen directly to see if anyone else has noticed this.

Standard User professor973
(knowledge is power) Tue 06-Dec-16 11:40:06
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
0835 numbers are inclusive rather than free, so should be free in most inclusive packages.
Standard User mixt
(fountain of knowledge) Tue 06-Dec-16 11:43:25
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: professor973] [link to this post]
 
The question is about 0345 numbers.

IDNet Fibre Unlimited 55/10 with Native IPv6
Automated Hourly HTTP×6 TBB Speed Tests (3×IPv4+3×IPv6)
Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being bløcked?


Register (or login) on our website and you will not see this ad.

ISP Representative RegulatoryZen
(isp) Tue 06-Dec-16 15:20:33
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
Hi - Please would you ring our customer services team who will be happy to look into this for you. They'll refund any call charges if an error has been made.

Thanks
Gary
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 23Prince
(committed) Tue 06-Dec-16 16:39:06
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: RegulatoryZen] [link to this post]
 
In reply to a post by RegulatoryZen:
Hi - Please would you ring our customer services team who will be happy to look into this for you. They'll refund any call charges if an error has been made.

Thanks
Gary


However if you are disconnected by Zen and it's their fault they won't refund they will chase and chase and chase until they get paid.

Something OFCOM I am sure will be looking into soon -
Standard User b4dger
(knowledge is power) Tue 06-Dec-16 16:39:48
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: RegulatoryZen] [link to this post]
 
Thanks.
I take it that 'Home Talk Plus' is still available as a legacy package and I won't be shooting myself in the foot by getting this investigated and end up on your current dearer package? smile

Standard User professor973
(knowledge is power) Wed 07-Dec-16 11:29:16
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: mixt] [link to this post]
 
SO I can make a typo and not my fault the stupid site will not allow an edit - My answer is still valid regarding charge - What's it like to be perfect?

Edited by professor973 (Wed 07-Dec-16 11:32:17)

Standard User professor973
(knowledge is power) Wed 07-Dec-16 11:31:12
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: 23Prince] [link to this post]
 
Never got what was owing refunded when I left Zen - Just a credit not eof little use unless I return!
Standard User Jax2
(member) Wed 07-Dec-16 12:46:55
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: professor973] [link to this post]
 
I got the same thing when I left BT, I still get a bill from them every now and then which says I have £3 credit which I could redeem against my next bill.
Standard User mixt
(fountain of knowledge) Wed 07-Dec-16 13:35:16
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: professor973] [link to this post]
 
Just call them up to arrange how it will be refunded. I left my direct debit in place and they refunded me through that, though the refund has shown up as a FPI (Faster Payments Incoming) so I don't think they even used the DD.

This is one of the things I like(d) about A&A - they bill you after the entire period of service for which the bill is for, which means, under normal circumstances, credit notes and refunds don't need to be issued.

IDNet Fibre Unlimited 55/10 with Native IPv6
Automated Hourly HTTP×6 TBB Speed Tests (3×IPv4+3×IPv6)
Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
Download Maximiser | BIND GeoDNS | Are you being bløcked?
Pages in this thread: 1 | 2 | 3 | 4 | (show all)   Print Thread

Jump to