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Standard User trolleybus
(experienced) Wed 05-Jul-17 07:23:30
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Re: What happened to Zen's famous customer service?


[re: toph3r] [link to this post]
 
Agree
Standard User BatBoy
(sensei) Wed 05-Jul-17 08:58:51
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Re: What happened to Zen's famous customer service?


[re: toph3r] [link to this post]
 
The HG612 does support vectoring.
Standard User BatBoy
(sensei) Wed 05-Jul-17 13:01:49
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Re: What happened to Zen's famous customer service?


[re: craig1410] [link to this post]
 
One of the best ways for you to determine if you have a line problem is to set up 24*7 line monitoring using dslstats. In addition you can then upload the stats to mydslwebstats and make them available for others to see and comment on.


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Standard User craig1410
(member) Wed 05-Jul-17 13:20:35
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Re: What happened to Zen's famous customer service?


[re: BatBoy] [link to this post]
 
Hi,

Thanks for that suggestion - it reminds of the time maybe 10 years or so ago when I wrote a Ruby program to do exactly the same thing. It was when I was still on ADSL and I was having a terrible time with what turned out to be interference from a faulty street light outside my house. My program accessed my Speedtouch Router via Telnet and grabbed the stats and appended them to a CSV file for later analysis. It was only when I noticed the interference was happening at a slowly changing time each evening that I realised it was due to the light levels causing the street lights to come on at later/earlier times as the season changed. I then watched the lights coming on to see if one of them was flickering and sure enough there was one that flickered for a couple of minutes before firing up. I reported it to my council and they fixed it a few days later. Result!

I've got a number of Raspberry Pis lying around so I'll maybe get DSL Stats running and see what it yields.

Thanks,
Craig.

ZeN Zen Unlimited Fibre 2 up to 76Mbps (Typ. 56Mbps dn / 20 Mbps up)
Apple Airport Express + Time Capsule
Apple Macbook Pro Retina/ iPad Air / iPhone 5
Standard User toph3r
(experienced) Wed 05-Jul-17 16:11:42
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Re: What happened to Zen's famous customer service?


[re: craig1410] [link to this post]
 
So looks like you're not prepared to invest in some decent equipment to ensure you have a stable connection.

Shame. I would.
Standard User craig1410
(member) Wed 05-Jul-17 16:28:17
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Re: What happened to Zen's famous customer service?


[re: toph3r] [link to this post]
 
I think you misunderstand me - once I confirm if my DSL line is stable with the new router then I'll consider the cost/benefit of any potential upgrades. But like any business owner, I need to be convinced of the benefits before I will incur the costs. Besides, I'm still not convinced that the TG589vac isn't "decent equipment" and will make that evaluation when I see and use it.

ZeN Zen Unlimited Fibre 2 up to 76Mbps (Typ. 56Mbps dn / 20 Mbps up)
Apple Airport Express + Time Capsule
Apple Macbook Pro Retina/ iPad Air / iPhone 5
Standard User toph3r
(experienced) Wed 05-Jul-17 16:46:56
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Re: What happened to Zen's famous customer service?


[re: craig1410] [link to this post]
 
I agree in so far as the TG589vac should result in a stable line for you. If that isn't holding a sync, then something is potentially wrong outside of your control and should be raised for investigation.
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