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Administrator MrSaffron
(staff) Sat 22-Jul-17 18:13:27
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Re: £55 Activation Charge


[re: mlmclaren] [link to this post]
 
You might not want to pay it, but the migration charge exists at the wholesale level hence why so many providers charge something for switching, or merge it into the longer contract term.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User toph3r
(experienced) Sun 30-Jul-17 18:17:05
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Re: £55 Activation Charge


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
You might not want to pay it, but the migration charge exists at the wholesale level hence why so many providers charge something for switching, or merge it into the longer contract term.


That charge is £11. There is no justification to charge £55.
Standard User toph3r
(experienced) Sun 30-Jul-17 18:17:48
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Re: £55 Activation Charge


[re: hypertony] [link to this post]
 
In reply to a post by hypertony:
I now have the answers I need to know - thank you to everyone who commented and for Zen giving me the details.


What was the outcome? Did Zen waive the fee for you like they did me?


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ISP Representative ajays
(isp) Mon 31-Jul-17 09:27:50
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Re: £55 Activation Charge


[re: toph3r] [link to this post]
 
As I have said earlier in this thread £55 is our standard setup fee for FTTC and FTTP. It helps to cover the fees we pay BT Wholesale and Openreach plus other internal costs.

The costs we incur depend on the exact scenario. e.g.
- is it a new service or a transfer
- the type of service the customer has with another provider
- the type of phone line e.g. MPF, WLR3 or cable
- if the customer is transferring just broadband or broadband and phone line
- if we're providing the service on-net (ordering with Openreach) or with BT Wholesale
- if the serving exchange is Market A or Market B
- plus many other factors, most of which are outside the customer's control

Each scenario has a different cost. So rather than a price list with many different activation fees we keep things simple with a single fee of £55.

Sometimes the activation fee will fully cover our costs other times it doesn't.

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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