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ISP Representative ajays
(isp) Wed 13-Sep-17 09:52:11
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Do you want to help shape the future of Zen?


[link to this post]
 
Do you want to help shape the future of Zen? We have some ambitious plans for the future, but we would like you our customers to help shape our direction of travel.

To make sure we forge a future fit for everyone, wed like to make that an official part of Zens ongoing product and service development process.

To that end, we're setting up a Zen User Group. We want you to give us true and honest feedback on our service and to offer opinions and suggestions on our plans for the future.

The group will meet up quarterly, either in person or via Skype to discuss and review forthcoming product developments.

We may also want to ask the group questions between meetings to test ideas or get more immediate feedback on important initiatives.

We will give the group early access to new or proposed products and services for testing and review.

We are currently looking to recruit members of the group. The only qualification is that you are a current Zen customer and are happy to join occasional discussions.

If attendance in person is ever required, we will of course reimburse you for all expenses incurred, and offer a small gift as a thank you for your trouble.

The idea is to consult the Zen User Group early in the development of any products or services. Of course welcome constructive criticism as much as we appreciate a pat on the back. We can only learn from our mistakes when we know weve made them.

_______________________________________________________________

Thanks for the great response. We have had 100s of customers register so we're going to put a hold on new members for the time being.

-------------------------------------------------------
Andrew
ZeN Internet

Edited by ajays (Wed 13-Sep-17 14:25:29)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative ajays
(isp) Wed 13-Sep-17 14:23:45
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Re: Do you want to help shape the future of Zen?


[re: ajays] [link to this post]
 
Thanks everyone for the overwhelming response.

We've had 100s of customers register for the group so we're going to put a hold on accepting new members.

Thanks for your support!

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User camieabz
(sensei) Wed 13-Sep-17 15:55:16
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Re: Do you want to help shape the future of Zen?


[re: ajays] [link to this post]
 
4.5 hours from start to finish. frown


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ISP Representative ajays
(isp) Wed 13-Sep-17 16:23:06
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Re: Do you want to help shape the future of Zen?


[re: camieabz] [link to this post]
 
Yes, we've had an incredible response it's overwhelming!

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User kebabselector
(member) Wed 13-Sep-17 16:41:23
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Re: Do you want to help shape the future of Zen?


[re: ajays] [link to this post]
 
Damn, missed it. Anyway - hope it goes well smile

ISP's:
Zen: Around 6mb down - .8mb up
JohnLewis BB: Around 6mb down - .6mb up
Stechford (CMSTE) Cab 50 - Currently one step closer to the dream....
Standard User 23Prince
(fountain of knowledge) Thu 14-Sep-17 14:37:37
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Re: Do you want to help shape the future of Zen?


[re: ajays] [link to this post]
 
In reply to a post by ajays:
Yes, we've had an incredible response it's overwhelming!


Make sure how you discuss cutting customers off and then chasing them through debt collection for the remainder of the contract , Because it happens. You robbing sods.
Standard User clivers
(regular) Sat 16-Sep-17 10:58:55
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Re: Do you want to help shape the future of Zen?


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
In reply to a post by ajays:
Yes, we've had an incredible response it's overwhelming!


Make sure how you discuss cutting customers off and then chasing them through debt collection for the remainder of the contract , Because it happens. You robbing sods.

A contract is just that, a contract! you are liable for al costs as you agreed when you signed up!
Standard User 23Prince
(fountain of knowledge) Sat 16-Sep-17 16:25:51
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Re: Do you want to help shape the future of Zen?


[re: clivers] [link to this post]
 
In reply to a post by clivers:
In reply to a post by 23Prince:
In reply to a post by ajays:
Yes, we've had an incredible response it's overwhelming!


Make sure how you discuss cutting customers off and then chasing them through debt collection for the remainder of the contract , Because it happens. You robbing sods.

A contract is just that, a contract! you are liable for al costs as you agreed when you signed up!


Yes - and Zen are liable to provide the service, or in your mind does a contract ONLY apply to the customer?

If a company stops providing the service, for no apparent reason what right do they then have to enforce the very contract they broke?
Standard User 3MbBik
(learned) Sat 16-Sep-17 18:30:26
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Re: Do you want to help shape the future of Zen?


[re: 23Prince] [link to this post]
 
For over ten years Zen had served me well and I had recommended them to quite a few friends and colleagues, then I upgraded to VDSL and only three months into my new contract period, like a lot of other unfortunate Zen customers at that time, I was forced to suffer dramatic single thread performance degradation, during the working day and evening, whilst full performance returned from around midnight until the start of the next working day, for over four months before Zen upgraded their London hub.
https://www.thinkbroadband.com/speedtest/14557099713...
https://www.thinkbroadband.com/speedtest/14583194950...
https://www.thinkbroadband.com/speedtest/14600248490...
https://www.thinkbroadband.com/speedtest/14590366472...

Throughout this entire period Zen totally refused to release me from my contract.
Some 18 months later, although my VDSL quality of service has not had any further problems I now check it regularly with a view to departing quickly if it even starts to deteriorate once again, and now provide very different advice to any of my friends and colleagues foolish enough to continue to ask for my opinion of different ISPs.

But, when Zen had their single thread problem I could often achieve a faster single thread connection using a guest login on my next door neighbours weak HomeHub BT Fon 40-10 service.

Apart from those four months my Zen VDSL has been very good;
https://www.thinkbroadband.com/speedtest/15055813727...

I am lucky to have a relatively short distance between my property and the roadside FTTC cabinet, so this is the typical performance of my VDSL when Zen do not have an unresolved problem;

Godfrey

Edited by 3MbBik (Sat 16-Sep-17 21:20:34)

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