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Standard User melevittfl
(newbie) Wed 27-Sep-17 09:54:22
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Slow throughput problem


[link to this post]
 
Hi,

I've just switched from BT Infinity to Zen and I've noticed a strange problem with my speed. The modem is syncing at a reasonable speed (around 64 to 66) and some speed tests show about that speed. However, individual downloads (app updates, for example) seemed slow.

Having done some testing with downloading some largish files from various places (Linux kernels, etc), it seems that I'm getting significantly less speed than the DSL line is capable of.

The speed test on here does seem to show the discrepancy, but I'm not exactly sure how to interpret the results:
My Broadband Speed Test
https://www.thinkbroadband.com/_assets/speedtest/but...

From looking at other people's results, it seems like mostly the TBB number and the HTTP number are the same, but as you see, mine are wildly different.

I've asked Zen about it and sent them some results. They asked me to run a speedtest on their site which also shows the discrepancy between a "custom download" and an "HTTPx6" download. (14.50 Mpbs vs 60.42 Mbps).

So any idea what the two tests are measuring and why there is such a large discrepancy?

Thanks,
Mark

Edited by melevittfl (Wed 27-Sep-17 09:55:00)

Standard User Ixel
(member) Wed 27-Sep-17 10:42:37
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Re: Slow throughput problem


[re: melevittfl] [link to this post]
 
I'm having the same issues as you for a few weeks now, along with packet loss mostly every evening of around 5% to 10% average.

My current BQM graph: https://www.thinkbroadband.com/broadband/monitoring/...

My speed test this morning: https://www.thinkbroadband.com/_assets/speedtest/but...

Last I heard I'm told they're waiting for an update from the network investigation team, at least for my case, but it does worry me if things will go silent. I'll keep contacting them every week though for an update and if this can't be resolved in a few weeks from now at most then I'll ask them to respectfully release me from the broadband contract due to this issue.
Administrator MrSaffron
(staff) Wed 27-Sep-17 10:48:10
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Re: Slow throughput problem


[re: melevittfl] [link to this post]
 
On the test we have on the main site

tbb test is a single HTTP download
HTTPx6 is six HTTP downloads at the same time

If the Zen test was the flash based tester, then similar single versus multiple downloads, but the single is using a custom TCP socket protocol.

The idea of running a single test is that it will show up congestion or other network or PC config issues more clearly than multiple downloads

The shape of the graph suggests that a single download almost reaches the speed but then falls away, if the issue is congestion you'd expect to see some variation in the graph shape over multiple tests, if its the same all the time then likely a network based issue.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User melevittfl
(newbie) Wed 27-Sep-17 11:17:54
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Re: Slow throughput problem


[re: MrSaffron] [link to this post]
 
Thanks for the explanation. Not sure about the shape of the graph, but I am getting fairly consistent results regardless of the time of day I run the test (I work from home so I've been running it periodically.)

My BT Infinity connection used the BT Openreach modem and an Asus router. Yesterday I plugged in the Fritzbox router supplied by Zen and tested with a laptop connected via Ethernet to one of the Fritzbox switch ports to eliminate any issue with the existing equipment and got exactly the same test results. (All the other tests are also wired but through another switch in an office upstairs).

So, when you say "network issue", am I right in assuming you mean a network issue somewhere within Zen's network?

Thanks again,
Mark
Administrator MrSaffron
(staff) Wed 27-Sep-17 12:07:18
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Re: Slow throughput problem


[re: melevittfl] [link to this post]
 
Possibly Zen network but it may be in a wholesale network, others have had the issue and Zen seem to be able to fix it eventually.

Another way to see if its congestion or a network configuration issue, is that congestion should vary across the time of day and 6am to 8am are probably best times to test to see if speeds improve (or it a night owl anytime after 1am)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User melevittfl
(newbie) Wed 27-Sep-17 13:00:35
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Re: Slow throughput problem


[re: MrSaffron] [link to this post]
 
Sorry, I meant "Zen's network" as opposed to my network. In other words, this is a problem that Zen are responsible for fixing, rather than a problem with my kit or phone line.


Thanks,
Mark
Administrator MrSaffron
(staff) Wed 27-Sep-17 13:52:13
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Re: Slow throughput problem


[re: melevittfl] [link to this post]
 
It looks that way, and based on experience from others with same issue in the past am fairly confident in that

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User twins
(regular) Wed 27-Sep-17 17:40:39
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Re: Slow throughput problem


[re: Ixel] [link to this post]
 
Joined Zen beginning of September. Really terrible speeds. Complained . Did some tests for them to eliminate any fault with my setup and involved BTW. In a few days got a new connection which is very good. 70 to 75Mbps down and 18 - 18.5Mbps up at all times with very smooth graph. EXCEPT single thread at a steady 20Mbps at all times. Asked support about this and was told that this was not a problem as hardly anyone used single thread downloads these days and that BTW wouldn't consider this a problem. But is it for a non techie?
Administrator MrSaffron
(staff) Wed 27-Sep-17 17:56:20
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Re: Slow throughput problem


[re: twins] [link to this post]
 
Live video streaming is single thread for sure as are some non live streams

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User melevittfl
(newbie) Wed 27-Sep-17 18:17:03
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Re: Slow throughput problem


[re: twins] [link to this post]
 
In reply to a post by twins:
hardly anyone used single thread downloads these days and that BTW wouldn't consider this a problem.


If that were true, I'd expect to not notice iOS app updates going so slowly, etc. I mean, that might be true if your streaming Netflix, but that isn't the only thing people use the Internet for. I'd guess downloading a Netflix show to watch offline isn't multi-threaded either. Any software updates you download, etc. are going to be done "single-threaded".

Somewhat disturbing that Zen is fobbing you off.
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