same problem here absolutely abysmal customer service. reported a fault at the begining of november and it never really went away. just got fobbed off by Asif just now bla bla bla need to carry out more tests(you know the problem has been around since 2 months and you were meant to be monitoring the line anyway) tried to phone back to complain and get them to push the fault forward to BTO and of course they are now shut until new year. the internet is unusable.does anyone have the email or direct phone number of the person in chagre of complaints? every time i've asked in the past they (the front line staff) refuse to give it out.
Asif ive just turned back on the monitoring just in case i'm forced to get lawyers/courts get involved. my contract is with Zen internet, i did enough legwork on your behalf last time and you still dragged your heels in getting things sorted out.
really begining to think the problem isnt with BTO or they would have pushed this fault forward to them.
lets get this sorted before things get moved on further.
Richard Tang is this the kind of service your company gives to people now? you'll be lucky if i dont turn up and complain in person at this rate.
edit. just noticed tech support are open 9am. and Asif i don't blame you at all youve got a job to do. i'll phone in the morning.
Edited by bigbadpirate (Fri 29-Dec-17 18:42:56)