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Standard User Jekkyl
(newbie) Tue 02-Jan-18 16:33:34
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Re: Terrible speeds - exchange congestion


[re: gregormac] [link to this post]
 
In reply to a post by gregormac:
Morning, Ok you have something odd happening in the lower frequencies. That its showing drop outs over the lower band but not into the higher points to something noisy on the line affecting only the lower frequencies which is very odd.

Do you have a filter connected or a VDSL faceplate? You say you have no phone connected. Do you know if there is any extension wires connected if you open up the socket? Can you take Pics of how its connected to the BT master socket and I'll be able to advise further


Its just a master socket with 2 connections and I plug the router into the top one. I've also taken the face off and connected into the test port and used the supplied filter which made no difference.
Ill take some photos when I get home, its a rental so I don't know the wiring or history unfortunately
Standard User gregormac
(regular) Tue 02-Jan-18 16:54:56
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Re: Terrible speeds - exchange congestion


[re: Jekkyl] [link to this post]
 
Hi mate,
ok sounds more and more like there is a fault on the line, especially if you have plugged into the test port. That would rule out any internal wiring problems. Suggest that you get hold of a phone handset, plug it in and dial 17070. This is the open reach line test facility. Do the quiet line test and listen for any noise on the line.. I suspect there might well be.
Who is the voice line with? Some ISP's have online facilities to run the BT Fast test that would show if there was a problem in the line.

80/20 FTTC Zen Internet
Fritzbox 7490
Standard User Jekkyl
(newbie) Tue 02-Jan-18 17:29:42
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Re: Terrible speeds - exchange congestion


[re: gregormac] [link to this post]
 
Phoneline and internet all with Zen. Ive finally got hold of someone who seems to have progressed it forward and they are moving me to another network as everything seems to be pointing to congestion

I'm glad they are doing something finally to try and resolve it but it is a shame its has taken almost a month to get to this point and another 10 business days for it to get processed...

Photos of the socket and internals below anyway

socket 1
Socket 2
Socket 3


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Standard User gregormac
(regular) Tue 02-Jan-18 17:51:40
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Re: Terrible speeds - exchange congestion


[re: Jekkyl] [link to this post]
 
Hi,

Ok a Mk 1 VDSl faceplate, old but not too bad and the wiring looks to be OK.

They will be moving you onto their own network Id suspect, but that wont address the low DSL stats. Id still try a phone and see if there is noise and rule that out.

80/20 FTTC Zen Internet
Fritzbox 7490
Standard User Jekkyl
(newbie) Tue 02-Jan-18 20:39:35
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Re: Terrible speeds - exchange congestion


[re: gregormac] [link to this post]
 
In reply to a post by gregormac:
Hi,

Ok a Mk 1 VDSl faceplate, old but not too bad and the wiring looks to be OK.

They will be moving you onto their own network Id suspect, but that wont address the low DSL stats. Id still try a phone and see if there is noise and rule that out.


Yea I've ordered a cheap phone just to check the line. Is it worth replacing the faceplate?
Standard User Jekkyl
(newbie) Wed 03-Jan-18 19:19:22
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Re: Terrible speeds - exchange congestion


[re: Jekkyl] [link to this post]
 
So got a phone and did the quiet line test and couldn't hear anything obvious. Guess ill wait for the changeover and go from there.

I ran that speed tester software and the line and speeds all appear fine until about 4pm till approx 12pm.

Doesn't really explain the weird vdsl spectrum but....
Standard User deezel
(learned) Mon 08-Jan-18 21:53:56
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Re: Terrible speeds - exchange congestion


[re: Jekkyl] [link to this post]
 
Same here rubbish downloads evening time , day time 73 MBPS no problem then night time up until about midnight is way down

Download speed achieved during the test was - 25.04 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-74.1 Mbps .
Additional Information:
IP Profile for your line is - 74.1 Mbps 74.1 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 15.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Day time My Broadband Speed Test

Billion 8900 AX 2400
ZEN Unlimited 80/20 FTTC

Edited by deezel (Mon 08-Jan-18 22:01:36)

Standard User deezel
(learned) Wed 10-Jan-18 21:53:14
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Re: Terrible speeds - exchange congestion


[re: deezel] [link to this post]
 
My Broadband Speed Test


£35-40 a month for this rubbish !!!!!!

Billion 8900 AX 2400
ZEN Unlimited 80/20 FTTC
ISP Representative ajays
(isp) Wed 10-Jan-18 22:42:41
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Re: Terrible speeds - exchange congestion


[re: deezel] [link to this post]
 
Have you contacted our Technical Support team?

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User deezel
(learned) Thu 11-Jan-18 21:47:42
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Re: Terrible speeds - exchange congestion


[re: ajays] [link to this post]
 
Yes , a while ago they asked me to do some speed tests which I did and not heard anything since
no problem day time but evening time is really slow at times

Billion 8900 AX 2400
ZEN Unlimited 80/20 FTTC
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