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Standard User jaydub
(fountain of knowledge) Sat 20-Jan-18 13:49:54
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: Cruncher] [link to this post]
 
Sounds like they are moving you from Zen backhaul to BTW.

Be interesting to see whether it improves things.
Standard User Scottish_Pete
(member) Sun 28-Jan-18 13:09:54
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: Scottish_Pete] [link to this post]
 
Quick update on Single Thread Download speeds.

Just about back to normal.
Within about 10Mbps of normal Single Thread Speed, just seems to fall away towards the end of the test and latency is back to normal, was up in the high 40s for most of the last couple of weeks.

Will just have to keep an eye.

Scottish_Pete

Zen Big Deal Fibre 2 connected to Local Exchange
TBB SPEEDTEST
My BQM
My MyDslWebStats
Standard User Cruncher
(member) Wed 14-Feb-18 13:59:46
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: jaydub] [link to this post]
 
An update.

They moved me to BTW network on the 5th. Things seem to be better. Will update if anything changes.


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Standard User robharvey
(newbie) Thu 15-Feb-18 19:03:10
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: Cruncher] [link to this post]
 
I have had the same problem with single thread download speeds in single figures. Zen have moved me over to different equipment in the exchange and speed has improved to 60mbps the same as multi thread download.
https://www.thinkbroadband.com/speedtest/15187211025...

Rob
Standard User zebulon
(regular) Mon 26-Feb-18 15:58:03
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: robharvey] [link to this post]
 
Exactly the same issue, single thread rates have dropped to ~12 Mbps but on top of that I experience regular cuts, even during off-peak, daytime. I have contacted them and acknowledged the issue. Like the others, I will be transferred to another network in 10 days. That is quite a long time to wait considering the premium price of Zen.
Standard User Ixel
(committed) Mon 26-Feb-18 17:02:19
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: zebulon] [link to this post]
 
I suspect the waiting time is due to Openreach. Switching a connection's backhaul probably has some kind of lead time like 10 days.
Standard User deezel
(learned) Mon 26-Feb-18 21:53:03
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: zebulon] [link to this post]
 
What a joke my latest speed is even slower than when I was on ADSL2+ £ 35-40 a month for a totally [censored] connection every evening !!!!

Download speedachieved during the test was - 15.27 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-74.1 Mbps .
Additional Information:
IP Profile for your line is - 74.1 Mbps 25/02/18 time 20-20

Billion 8900 AX 2400
ZEN Unlimited 80/20 FTTC
Standard User zebulon
(regular) Sun 04-Mar-18 19:07:48
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: deezel] [link to this post]
 
Got a definitive date of migration last week: 12 of March. More than 10 business days to be honest. What is going on with Zen? Every time I had an ISP in this country it has been the same story: at the beginning very good and tech savvy, then going down the drain. At least Zen still has a good CS (they understand issues and call you back on the phone to update you) and they are still indeed tech oriented. But this is concerning.
Standard User Geordish
(regular) Sun 04-Mar-18 20:09:17
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: zebulon] [link to this post]
 
12th March is exactly 10 business days after you posted your original message.
Standard User RobertoS
(elder) Sun 04-Mar-18 22:06:05
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Re: Return of the Dreaded Slow Single Thread Download Test


[re: Ixel] [link to this post]
 
In reply to a post by Ixel:
I suspect the waiting time is due to Openreach. Switching a connection's backhaul probably has some kind of lead time like 10 days.
I expect it goes through a similar, if not the same, procedure as a migration, where the end user has ten working days to change their mind, (required by Ofcom), and inform the gaining ISP not to let the move go ahead.

This sort of change is in effect a migration between wholesalers, ordered by the ISP.

Ofcom regard working days as Monday - Friday. Lucky them!

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6
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