User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User melevittfl
(learned) Mon 10-Sep-18 19:16:35
Print Post

Packet loss


[link to this post]
 
I've raised this with Zen, but wondering if anyone else has any ideas... Since about the 4th, my broadband quality graphs have gone from this:

My Broadband Ping

To this
My Broadband Ping

I.e, regularly getting brief periods of packet loss.

Any thoughts on what could be the problem?
Standard User RobertoS
(elder) Mon 10-Sep-18 21:05:51
Print Post

Re: Packet loss


[re: melevittfl] [link to this post]
 
The silliest-sounding and easiest tested one is that the cable from the phone socket to the modem(/router) has been fractionally disturbed. Or it has been damaged by a vacuum cleaner.

I would be disconnecting it at both ends and reconnecting it, or even replacing it.

That's assuming nobody's put something else electronic/electrical under or across the top of it.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 71632/12575Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Mon 10-Sep-18 21:06:23)

Standard User bigbadpirate
(member) Tue 18-Sep-18 14:58:49
Print Post

Re: Packet loss


[re: RobertoS] [link to this post]
 
11th of this month

https://www.thinkbroadband.com/broadband/monitoring/...


12th
https://www.thinkbroadband.com/broadband/monitoring/...

today

https://www.thinkbroadband.com/broadband/monitoring/...

its stayed exactly like this between the 12th and today. whatever you or bt did at about 2.15am on the 12th can i ask you look into it and get it sorted. zen21029.

nothing has changed on my end. getting disconects from servers web pages dont load sometimes, netflix and sky app buffering.

router logs dont show anything at that or around that time, router connected since 23.07.2018, 01:01 o'clock

Edited by bigbadpirate (Tue 18-Sep-18 15:24:26)


Register (or login) on our website and you will not see this ad.

Standard User RobertoS
(elder) Tue 18-Sep-18 15:30:10
Print Post

Re: Packet loss


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
11th of this month

https://www.thinkbroadband.com/broadband/monitoring/...


12th
https://www.thinkbroadband.com/broadband/monitoring/...

today

https://www.thinkbroadband.com/broadband/monitoring/...

its stayed exactly like this between the 12th and today. whatever you or bt did at about 2.15am on the 12th can i ask you look into it and get it sorted. zen21029.

nothing has changed on my end. getting disconects from servers web pages dont load sometimes, netflix and sky app buffering.

router logs dont show anything at that or around that time, router connected since 23.07.2018, 01:01 o'clock
Why are you replying to me with that? In particular
whatever you or bt did at about 2.15am on the 12th can i ask you look into it and get it sorted.
is not my problem!

Did you take any notice of what I did post?

frown

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 68038/12542Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User bigbadpirate
(member) Tue 18-Sep-18 16:31:09
Print Post

Re: Packet loss


[re: RobertoS] [link to this post]
 
sorry RobertoS didnt mean too reply to you directly was more for ease of showing zen technical the graphs before i phoned them.

factory reset router even though the router logs showed no setttings had been changed and disabled ttb monitor for now so zen can run their own tests.

yes i did read your post and checked all cables.

Edited by bigbadpirate (Tue 18-Sep-18 16:35:36)

Standard User bigbadpirate
(member) Wed 19-Sep-18 20:34:11
Print Post

Re: Packet loss


[re: bigbadpirate] [link to this post]
 
apparently nothing to do with zen. should i post the recorded conversation? just for giggles.


packets going out perfectly fine. major packetloss on incoming packets and only incoming.

port fault at the exchange would mean both ways right?

what are the other possibilities. explore everying. i've thought of a few. but whats the most probable? please take into account they wont take ttb monitor into account as it's apparently hosted by a third party. lol.


would that be ok mr safron? if i posted a link to the phone conversation?

bear in mind im having problems every few months.

who do i go after zen or bt? one or both?

Edited by bigbadpirate (Wed 19-Sep-18 21:36:41)

Standard User bigbadpirate
(member) Wed 19-Sep-18 21:18:34
Print Post

Re: Packet loss


[re: bigbadpirate] [link to this post]
 
.

Edited by bigbadpirate (Wed 19-Sep-18 21:19:29)

Standard User RobertoS
(elder) Wed 19-Sep-18 21:31:48
Print Post

Re: Packet loss


[re: bigbadpirate] [link to this post]
 
I've only just realised you've hijacked someone else's thread, as well as from your "apology" doing so purely to provide information for Zen.

A fat chance that has - it isn't a Zen forum it's a thinkbroadband one. OK, the sales/PR people may occasionally pop in, but as a way of communicating information to technical support unless this has been agreed as a channel for you personally, forget it!

You had the opportunity to explain the highjack when you replied to my first reply to yourself, where I asked a question, but you didn't. Which confused things even more.

This is not the way! frown

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 68038/12542Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User bigbadpirate
(member) Wed 19-Sep-18 21:41:49
Print Post

Re: Packet loss


[re: RobertoS] [link to this post]
 
sorry i hang my head in shame


. lol i thought you got back a bit quick exactly when i was on the phone with zen tech and now again when i update this. i see your with aa, so i'll leave out the conspiracy theories.^^ or maybe you know more than me?

any input or should i bog off and start another thread? i was trying not to clutter the forums. but it seems im back so often here your probably right i should start my own thread.

i know its not the way.

but if it interests you or any other jeremykyle fans on the forums i dug a bit more............ outside of my hometown. holllyoaks has nothing on zen internet.

Edited by bigbadpirate (Wed 19-Sep-18 22:08:17)

Standard User ukwiz
(fountain of knowledge) Sat 22-Sep-18 12:14:38
Print Post

Re: Packet loss


[re: bigbadpirate] [link to this post]
 
Do you have the Zen Fritzbox router?

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (No complaints - but 100GB cap) -> Zen (unlimited-and now ipv6!l) but huge packet loss
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to