Just got this newsletter from Zen Internet
Caller ID now comes for free
We are writing to advise you of a change with your current phone service from Zen.
In addition to standard line rental, you may be aware of an add-on feature called - Caller ID. This service shows the incoming number on a digital handset. This has been a chargeable service up to now, but from October 2018 this will now be provided free of charge.
What does this mean for you?
If you have previously paid the standard monthly charge of £0.90 (inc VAT) to receive this service then a charge will no longer apply from October.
If you did not previously pay to receive this service, your digital handset (if you have one) will start displaying the caller ID number as default.
What do you need to do?
You donít have to do anything Ė your service will be automatically updated by the Zen team.
If for any reason you donít want to see incoming caller numbers, please refer to your handsetís instruction manual which will tell you how to disable caller ID. But for most of us, caller ID is a useful extra that will no longer incur a charge.
If you have any questions about the change to this service, or would like to know which phone number is affected please do not hesitate to get in touch with our support team on 01706 902001 or email@example.com.
The Zen support team