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Standard User Marz
(committed) Wed 05-Dec-18 19:34:41
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Have Zen changed their speeds lately?


[link to this post]
 
I'm pretty sure I've been uploading at 1MB/s on unlimited fibre 1 package, but I've just noticed I'm capped 0.5MB/s.

It could just be coincidence but I've just finished my first year along with the bill increas, now I'm out of the 'offer' period.

Have Zen changed their package speeds within the last year?

ZeN Pro
Speedtouch 585 v6
Administrator MrSaffron
(staff) Wed 05-Dec-18 20:03:53
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Re: Have Zen changed their speeds lately?


[re: Marz] [link to this post]
 
So 8 Mbps and 4 Mbps

They just do the 40/10 and 80/20 packages so if your upload has changed first port of call should be connection speeds in the router.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Marz
(committed) Wed 05-Dec-18 22:15:30
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Re: Have Zen changed their speeds lately?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
So 8 Mbps and 4 Mbps

They just do the 40/10 and 80/20 packages so if your upload has changed first port of call should be connection speeds in the router.


That's a relief, thanks. It's the 'average speed' on the website that threw me. DSLAM throughput is showing 40,000 and 10, 000, as it should but I'm only syncing at 5000 up. Will investigate smile


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Standard User Marz
(committed) Wed 05-Dec-18 22:49:45
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Re: Have Zen changed their speeds lately?


[re: MrSaffron] [link to this post]
 
My stats seem really strange

Max. DSLAM throughput kbit/s 40000 10000
Min. DSLAM throughput kbit/s 128 128
Attainable throughput kbit/s 42659 4584
Current throughput kbit/s 39998 4574

I have no idea why attainable throughput is like that. No soft caps this end as far as I know. Will contact support tomorrow if I can't think of anything
Standard User RobertoS
(elder) Thu 06-Dec-18 01:00:32
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Re: Have Zen changed their speeds lately?


[re: Marz] [link to this post]
 
If you are on the 40/10 product but your line could connect at 63Mbps on the 80/20 product, the attainable will show as 63Mbps smile.

What you are seeing on the downstream is normal. Itís the upstream that looks strangely low.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests 35-45Mpbs down, 9-15 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User Marz
(committed) Thu 06-Dec-18 01:36:15
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Re: Have Zen changed their speeds lately?


[re: RobertoS] [link to this post]
 
You are correct. I should have said I can attain the max speed quite easy
Administrator MrSaffron
(staff) Thu 06-Dec-18 06:58:28
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Re: Have Zen changed their speeds lately?


[re: Marz] [link to this post]
 
Have you turned off/on the router to force a single resync after noticing the slow upload?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Marz
(committed) Thu 06-Dec-18 11:35:55
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Re: Have Zen changed their speeds lately?


[re: MrSaffron] [link to this post]
 
Yeah frown I can't see where there'd be a soft cap on the fritzbox and i definitely haven't put one on. Will contact support to see if they know
Standard User Marz
(committed) Thu 06-Dec-18 19:01:16
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Re: Have Zen changed their speeds lately?


[re: MrSaffron] [link to this post]
 
Zen seem to think there's a fault on the line, which seems a bit strange, but I'll go along with it and see what happens
Standard User ironman12345
(member) Thu 06-Dec-18 19:34:57
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Re: Have Zen changed their speeds lately?


[re: Marz] [link to this post]
 
If there were a fault on the line would that effect the download and the upload.?
A faulty line works in both directions , unless the down and up are not in anyway in the mix.
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