Another incorrect usage

My issue is the opposite of the other incorrect usage thread. My 1st month's usage stats , from 16th Nov to 16th Dec, show 163MB paid-for usage, and 1.32GB free usage.

The actual figures for the paid-for usage should read approx 3.2GB. Both the Plusnet daily chart and my NetMeter figures tallied all the way through the month, showing a total of 4.5GB (paid and free) usage, until the new month started on the 16th Dec and the paid-for info was lost.

I've tried explaining this twice through ticket no. 23669150, but no one seems to believe me. Perhaps I should change to pure payg usage, rather than 4GB prepaid...

Are usage stat problems a regular occurence at Plusnet?

Other than that, I'm quite happy.

<quote>Are usage stat problems a regular occurence at Plusnet?</quote>

I have never heard of this before, but no doubt a friendly rep will be along soon to confirm

Morning!

Certainly a strange one.

I've checked the CBC logs and your usage is certainly in the region that you are reporting. I'll fire the ticket across to Networks and ask them to have a look to see if they can see anything that is causing this.