House Move Help?

Hi, I've recently moved house, had to wait a few days but was told my broadband would be enabled and ready to use on Tuesday 18th, still can't connect. My router is plugged in, all the lights are there that should be, wireless light, internet, power etc. My pc says in the bottom right hand corner that the router is detected and signal strengh is excellent, but when I try and connect to the internet it just says page not found. Am I missing something obvious or does it sound like maybe my broadband hasn

Hi Emma,

Could you possibly let me know what your username is so that I can check to see if your order has been completed?

Hi, its elpearsall (those are L's!) any help would be really good. I did receive a phone call to say it had been activated. thanks...

Hi there,

I've had a look into this and from what you've said and the info I can see it shows that the order has completed.
Within your router there will be a connection username which will currently be [email protected], can you change this to [email protected] for me and this should work.

i'll give it a try thanks, iam at work at the moment so will be about 5 oclock time before I can try it.

Hi, Changing my user name in the router worked, thanks very much for the help.

Great thanks for letting me know. I'll go have a word with the person that called you, they really should have let you know the change.

Merry Christmas